BEDROOMS _ 9 / 10
SERVICE _ 7 / 10
FOOD _ 7 / 10
 
STAYED _ 8 Mar 2010

A Bell said the following about Buchanan Arms Hotel:

Staff were cheerful, welcoming and efficient. Pool and gym a bonus. We enjoyed our stay a lot.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 5 Mar 2010

A guest said the following about Buchanan Arms Hotel:

lovely hotel,pleasant surroundings,friendly staff,but the usual why do hotels drive people out to purchase reasonable priced drink,would it not be better to keep drink prices reasonable and more people would stay in hotel.met at least 10 people from hotel in local pub and each commented on this.

BEDROOMS _ 5 / 10
SERVICE _ 3 / 10
FOOD _ 2 / 10
 
STAYED _ 5 Mar 2010

THEA FLEMING said the following about Buchanan Arms Hotel:

Could plug in hairdryer, light or kettle one at a time so had to dry my hair in the dark! Great value break. Good food. My room probably being renovated soon but was spotless.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 5 Mar 2010

A guest said the following about Buchanan Arms Hotel:

Had lovely stay. Staff very friendly and helpful. Would definitely return and recommend to friends and family.

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 5 Mar 2010

thomas mcmahon said the following about Buchanan Arms Hotel:

loved the area and the hotel leisure centre

BEDROOMS _ 6 / 10
SERVICE _ 7 / 10
FOOD _ 8 / 10
 
STAYED _ 27 Feb 2010

A guest said the following about Buchanan Arms Hotel:

Enjoyed the use of the Leisure Centre, which was fully available to residents.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 26 Feb 2010

A guest said the following about Buchanan Arms Hotel:

very enjoyable stay. Excellent leisure centre. Comfortable rooms.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 26 Feb 2010

J Hunter said the following about Buchanan Arms Hotel:

We really enjoyed the 2 night break. the area was lovely. The hotel was clean, the food good and the staff very efficient and friendly. All in all , it was well woth it.

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 26 Feb 2010

R Forbes said the following about Buchanan Arms Hotel:

We had a great stay at the Buchanan Arms Hotel, Drymen. Staff, facilities service & food 1st class. The only down side was the state of the woodwork in the bedroom doors they could do with a lick of paint.

In response, Buchanan Arms Hotel said the following:

Thank you for your comments. We are very pleased to hear that you enjoyed your stay with us and that you thought the facilities, service, food and staff were first class. I note your comment regarding the woodwork on the bedroom doors. The hotel has recently fitted new fire doors, for the safety of our guests, and a small number of the doors still require to be painted. This will be completed in the very near future, and will not cause any inconvenience to our guests. Kirsteen Liddell, on behalf of the Buchanan Arms Hotel and Spa

BEDROOMS _ 3 / 10
SERVICE _ 2 / 10
FOOD _ 1 / 10
 
STAYED _ 17 Feb 2010

james mctaggart said the following about Buchanan Arms Hotel:

Our stay was disappointing.The bedrooms were ok there was a lack of complimentary soap,cups biscuits etc. The service in the diningroom in the evening was poor we waited fifty minutes for our starters and the food was of a poor standard.On leaving we were not asked if we enjoyed our stay overall it was poor.

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 17 Feb 2010

W Mcneill said the following about Buchanan Arms Hotel:

Plenty to choose from the menu, the staff were very nice and helpful. Used the spa regularly and was very clean at all times. The only thing was the bedroom, although clean could do with upgrading

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 14 Feb 2010

A guest said the following about Buchanan Arms Hotel:

A great hotel in beautiful location. The leisure facilities were very good and very clean.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 13 Feb 2010

A guest said the following about Buchanan Arms Hotel:

Had a totally amazing time at the buchanan arms hotel.The service was excellent,food was amazing and the room was perfect.Will be sure to stay again sometime.

BEDROOMS _ 0 / 10
SERVICE _ 10 / 10
FOOD _ 8 / 10
 
STAYED _ 13 Feb 2010

A guest said the following about Buchanan Arms Hotel:

The room was freezing on arrival had to call reception to turn heating on, the bathroom remained cold as the rediator does not work, reception said they are all out of use due to them being to hot. The bath room was grotty and needed re-decorating as the wall were dirty. Reception and resturante staff were very helpfull and friendly they bought us up an electric heater

BEDROOMS _ 3 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 5 Feb 2010

Elizabeth McDonald said the following about Buchanan Arms Hotel:

Room was very tired but cosy and could have been cleaner, new owners are making changes. Food on the 1st night was excellent but on the 2nd there was a function in another room so our menu was very limited and no where near as good, we felt short changed. Staff very friendly especially Chris in the gym. All in all a good weekend

BEDROOMS _ 8 / 10
SERVICE _ 5 / 10
FOOD _ 5 / 10
 
STAYED _ 30 Jan 2010

Gillian Gordon said the following about Buchanan Arms Hotel:

The stay was fine but i've had better at this hotel. Service at dinner on the Sat night was in disarray, the table was booked for 8.30 and when we turned up the 8pm bookings had yet to be seated. They also had run out of a few items on the menu. The Sunday night was much improved and more like the Buchana Arms that I know.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 30 Jan 2010

M Fagan said the following about Buchanan Arms Hotel:

We enjoyed our stay very much and made good use of the excellent leisure facilities. We liked the homely atmoshere also floorboards upstairs from us were a bit creaky.Staff were welcoming and friendly.

BEDROOMS _ 9 / 10
SERVICE _ 7 / 10
FOOD _ 8 / 10
 
STAYED _ 29 Jan 2010

A guest said the following about Buchanan Arms Hotel:

Bedrooms very well appointed although new TV couldn't be fixed. Dining room needed better management. An outside birthday party meant we couldn't get out 8pm slot until 8.45pm. They should have been put in an additional room. Staff worked their socks off but no apparent managing. A fair number of screaming children which got on our nerves. Someone else walked out. Probably there due to cheap deals. I've known this hotel for a long time Despite the problems staff very pleasant indeed, hotel nice and warm, food standard good. Beef steaks are a great measure and they were tender. Will go back but they need to manage that dining room better.

BEDROOMS _ 8 / 10
SERVICE _ 7 / 10
FOOD _ 8 / 10
 
STAYED _ 30 Dec 2009

anne pollock said the following about Buchanan Arms Hotel:

car park could have been gritted very slippy new year entertainment excellent restaurant staff very good

BEDROOMS _ 2 / 10
SERVICE _ 3 / 10
FOOD _ 3 / 10
 
STAYED _ 28 Dec 2009

valerie atkinson said the following about Buchanan Arms Hotel:

While we enjoyed our holiday the hotel was disappointing. We stayed at Scotlands hotel at the same time last year and it was far better in terms of the room and food quality. I've rated the bedroom a 2 however this was mainly based on the bathroom which was very poor.

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 27 Dec 2009

Gary Moylan said the following about Buchanan Arms Hotel:

A little gem, friendly staff, good food, comfortable warm bedrooms.

BEDROOMS _ 4 / 10
SERVICE _ 5 / 10
FOOD _ 4 / 10
 
STAYED _ 27 Dec 2009

A guest said the following about Buchanan Arms Hotel:

We did not feel that the Hotel lived upto the standard portrayed on the website. The meal on the first day was excellent but on the 2nd and 3rd days was a poor reflection of the menu. "Locally produced" veg seemed to be frozen and tasteless. We had to change room due to it smeling of cigarette smoke. The rooms for the rest of our party were not of a sufficient quality - one had no blind/curtain on the clear bathroom window and the other was freezing with an insufficient "blower" heater. Bedroom decor tired and dirty in places. Welcome on arrival less than "warm". On positive side, leisure facilities good and lounge/bar area very nice.

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 7 / 10
 
STAYED _ 27 Dec 2009

George McKeand said the following about Buchanan Arms Hotel:

My husband and I enjoyed a relaxing stay at the hotel. Staff were courteous and helpful at all times.

BEDROOMS _ 3 / 10
SERVICE _ 6 / 10
FOOD _ 6 / 10
 
STAYED _ 27 Dec 2009

Margaret Thomson said the following about Buchanan Arms Hotel:

We had to move bedrooms on the second night after trouble with the electrics in our original room (44) which started acting up from our first night. Whilst the staff were very apologetic and helpful we were offered no recompense for the considerable inconvenience this caused. We also were led to believe there was a Ceilidh on the Monday noght but in fact there was just one man singing to backing tracks and they had to move him from the Function Suite, as it was freezing, to the lounge - a bit disappointing.

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 20 Dec 2009

John Taylor said the following about Buchanan Arms Hotel:

Excellent service and food. Staff were very helpful and provided everything we needed, including food for toddlers. Lounge and dining room have been refurbished and look great, swimming pool was excellent. Bedrooms also now being updated.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 27 Nov 2009

Mark Dillon said the following about Buchanan Arms Hotel:

The bedroom we stayed in (no.22)was spotlessly clean and was beautifully decorated in a country style/pine fashion which I thought was wonderful!The kingsize bed was MASSIVE and there was plenty of wardrobe space and drawers and even a shelf for our suitcase to be stored out of the way. The bathroom was sparkling clean and the shower was great and very easy to operate. The staff in every area of the hotel were very professional and friendly and did everything they could to make our stay a pleasure.The hotel itself was beautifully decorated and stylish, I understand that the hotel is undergoing some refurbishment and I can only say that when it's finished it will be fabulous! The lounge area was very homely and welcoming with the two roaring log fires and comfortable chairs and sofas we felt able to relax and soak up the atmosphere. The conservatory was classy and modern. The leisure facilities were great, there was a large pool, jacuzzi, sauna and steam room and towels were provided for guests. The food I thought was delicious, I ate everything they put in front of me! I would definately recommend the smoked haddock and poached egg for breakfast! Everything we tried from the resteraunt menu for dinner was great and the waiting staff were very attentive and friendly. Overall, the hotel was wonderful, it had a friendly, relaxing and welcoming atmosphere! We will definately be returning!!! Thankyou for a wonderful weekend!

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 15 Nov 2009

M McCaig said the following about Buchanan Arms Hotel:

I have stayed at the Buchanan Arms before and my stay this time was lovely with very frendly and helpful staff. Although there was renovation work going on it did not affect my stay in any way. I would not hesitate to book again.

BEDROOMS _ 3 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 7 Nov 2009

A guest said the following about Buchanan Arms Hotel:

The hotel was very well situated. Staff were friendly and teh evening meal was excellent - much better food than I had expected. Leisyure facilities very good too! Bedroom was a little "tired" looking

In response, Buchanan Arms Hotel said the following:

Many thanks for taking the time to write a review of our hotel I am delighted you enjoyed the food and that you found the staff to be so friendly. Our bedrooms are about to undergo a programme of refurbishment and I'm sure you will be delighted with the improvements you'll see on your next visit. Mhairi Duncan Sales Manager

BEDROOMS _ 6 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 7 Nov 2009

tony gribben said the following about Buchanan Arms Hotel:

staff very welcoming and efficient great stay

BEDROOMS _ 2 / 10
SERVICE _ 10 / 10
FOOD _ 7 / 10
 
STAYED _ 6 Nov 2009

Noreen Reidy said the following about Buchanan Arms Hotel:

The welcome was wonderful and it's good to see the hotel being brought up to date. The lounge was lovely and the traditional bar was warm and cosy. The food was very nice with pleasant, efficient service. The only thing that really let us down was the quality of the bedrooms - we had tears in our sheet, no soap in the bathroom, table lamps that didn't match. The decor was very tired in the bedrooms and bathrooms but I'm sure these will be brought uo to scratch in line with the ground floor of the hotel.

BEDROOMS _ 6 / 10
SERVICE _ 10 / 10
FOOD _ 9 / 10
 
STAYED _ 27 Oct 2009

Peter Page said the following about Buchanan Arms Hotel:

My wife, my son and I had an really good stay at Buchanan Arms Hotel. The staff were extremely polite and nothing was too much trouble. The bedrooms do require a bit of a face lift but we understand this is due to happen soon.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 19 Oct 2009

G Craig said the following about Buchanan Arms Hotel:

We very much enjoyed our stay at the Buchanan Arms. The food was very good, the facilities perfect for our two kids and I would recommend the hotel without hesitation.

In response, Buchanan Arms Hotel said the following:

Dear Craig family, Thank you for your kind comments. I am glad you enjoyed your stay with us and made use of the great leisure facilities, we look forward in seeing you again soon! Warmest Regards, Tom Semple, General Manager

BEDROOMS _ 5 / 10
SERVICE _ 7 / 10
FOOD _ 2 / 10
 
STAYED _ 19 Oct 2009

Mr Rutherford said the following about Buchanan Arms Hotel:

Happy with hotel as a whole. Found staff friendly and helpfull.Breakfast was satisfactory but found Dinner especially main course dissapointing.

In response, Buchanan Arms Hotel said the following:

Dear Mr Rutherford, Thank you for your review. I am glad you enjoyed your stay with us but found your evening main course meal dissapointing. I dont know if this was brought to anyone's attention at the time as we would have offered an alternative dish if you were not satisfied, guest feedback is a positive tool for us to improve where necessary. Our Tapestries Restaurant Closes in early November for a complete Refurbishment and will re-open again in early December, I look forward in welcoming you back to sample our new Menu which will be launched when the Restaurant re-open's. I look forward in welcoming you back at some point in the near future. Warmest Regards, Tom Semple, General Manager

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 17 Oct 2009

Mary Wilson said the following about Buchanan Arms Hotel:

Warm and friendly welcome. Enjoyed the coal fires in the lounge area. Spa facilities very enjoyable and relaxing.

In response, Buchanan Arms Hotel said the following:

Dear Ms Wilson, Thank you for your review. I am glad you enjoyed your stay with us and took time to relax in front of the coal fire in the lounge, this is something many guests comment on. I hope we can welcome you back at some point in the near future. Warmest Regards, Tom Semple, General Manager

BEDROOMS _ 1 / 10
SERVICE _ 8 / 10
FOOD _ 7 / 10
 
STAYED _ 13 Oct 2009

William Gaffney said the following about Buchanan Arms Hotel:

RECEPTION AREA, MAIN LOUNGE, GYM & POOL COMPLETELY DECEIVED THE STATE OF THE HOTEL. THE SHOW ROOM ON THE INTERNET WAS JUST THAT.THE ROOM WE HAD & OTHERS OFFERED WERE TO SAY THE LEAST DISGUSTING.THE BATHROOM UNACCEPTABLE.

In response, Buchanan Arms Hotel said the following:

Thank you for your comments Mr Gaffney, as I explained to you on Saturday evening whilst you were here, the hotel was full and we were unable to move you to any of our refurbished rooms. The rest of our bedroom stock will be refurbished in the coming months along with a full refit of our restaurant. Although some of our bedrooms are tired and in need of refurbishment, I disagree with your description of them as "Disgusting". I am sure you will find our New Executive Floor Rooms more to your taste. I am glad you and your party enjoyed our wonderful hospitality and I look forward in welcoming you back to sample yet more of our fabulous malt whiskies ( poured in front of you ). Warmest Regards Tom Semple General Manager

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 9 Oct 2009

A guest said the following about Buchanan Arms Hotel:

Would highly recommend hotel. Staff excellent and friendly. Food very good. Room was very comfortable although very dark because of 2 giant Leylandii trees directly outside window. This also gave no outlook. Leisure facilities were excellent. Location of hotel very central.

In response, Buchanan Arms Hotel said the following:

Dear Sir, Madam, Thank you for your wonderful review. You will be glad to hear the trees that blocked your view and room outlook are being removed next month giving a brighter outlook into our courtyard. My team and I look forward to welcoming you back at some point in the near future. Warmest Regards, Tom Semple, General Manager

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 4 Oct 2009

William Craig said the following about Buchanan Arms Hotel:

Very good hotel with very good food selection at breakfast and dinner. Bedroom 51 could do with refurb. Staff veery good, nothing too much bother for them. Will go back.

In response, Buchanan Arms Hotel said the following:

Dear Mr Craig, Thank you for your kind comments regarding your recent stay with us. Our Bedroom refurbishment will start in early November and will continue into 2010, I am sure you will see a great difference on your next visit, I look forward in welcoming you back! Warmest Regards, Tom Semple, General Manager

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 29 Sep 2009

A guest said the following about Buchanan Arms Hotel:

The hotel really needs refurbishing . It is slightly jaded . The bathrooms need modernising However we enjoyed our stay

In response, Buchanan Arms Hotel said the following:

Dear Sir, Madam, Thank you for your review, I am glad you enjoyed your recent stay with us. Our room refurbishment starts next month and will continue into ealy 2010, I am sure on your next visit you will see a vast improvement in our accommodations. Warmest Regards Tom Semple, General Manager

BEDROOMS _ 7 / 10
SERVICE _ 7 / 10
FOOD _ 9 / 10
 
STAYED _ 26 Sep 2009

gavin macdonald said the following about Buchanan Arms Hotel:

check in time is 3pm not 2pm as shown onweb and your paperwork

BEDROOMS _ 7 / 10
SERVICE _ 10 / 10
FOOD _ 9 / 10
 
STAYED _ 26 Sep 2009

Andrew Murnin said the following about Buchanan Arms Hotel:

I have just returned from a 2night break with my husband and 2 friends. This is our 4th visit to this hotel and we all had a lovely time. We booked for the dinner dance night on the Saturday and really enjoyed it although we were dissapointed that the entertainment finished at eleven o'clock we had expected it to go onto at least 12 especially as the guy on was excellent and had everyone wanting more. Our room was good as they gave us the rooms we usually stay in so no complaints there and the staff were lovely. I did notice a change in the menu this time but again I found it to be the same excellent quality as before although missed my trio of ice cream dessert I always have, maybe next time they will have it on again as i'll certainly be back

BEDROOMS _ 2 / 10
SERVICE _ 8 / 10
FOOD _ 3 / 10
 
STAYED _ 24 Sep 2009

Douglas Campbell said the following about Buchanan Arms Hotel:

Overall the Hotel was great although it is definitely in need of reburbishment in particular the bedrooms.

BEDROOMS _ 4 / 10
SERVICE _ 7 / 10
FOOD _ 7 / 10
 
STAYED _ 19 Sep 2009

karen heggie said the following about Buchanan Arms Hotel:

Had an enjoyable stay, would say public areas could use a bit of updating,a bit tired looking and the bedroom did smell slightly damp

BEDROOMS _ 5 / 10
SERVICE _ 0 / 10
FOOD _ 0 / 10
 
STAYED _ 19 Sep 2009

A guest said the following about Buchanan Arms Hotel:

Enjoyed our stay very much. Our bedroom had everything we needed but was very shabby and in need of a thorough makeover.

BEDROOMS _ 9 / 10
SERVICE _ 8 / 10
FOOD _ 10 / 10
 
STAYED _ 18 Sep 2009

Kirsty Webster said the following about Buchanan Arms Hotel:

Beautiful Hotel, very cosy but still modern. We had a fantastic time & would definately go back! The food was some of the best I've ever tasted, very high recommendation.

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 24 Aug 2009

Les Davidson said the following about Buchanan Arms Hotel:

Had another pleasant stay at the hotel.Still in administration and making trading difficult under present conditions. Staff work hard and are very pleasant and efficient. Rooms a little "tired" but beautifully white and clean linen and towels. Comfy bed. Great leasure Spa. Food good but could cater better for vegetarians (like my wife)! All in all good value for a short break.

BEDROOMS _ 5 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 10 Aug 2009

christopher watts said the following about Buchanan Arms Hotel:

+ staff, food and facilities excellent - our room was a good size but a little tired and dusty!!the bathroom although useable needed updating (cracked sink)

In response, Buchanan Arms Hotel said the following:

Many thanks for taking the time to write a review of our hotel. I am delighted you rated the food and service so highly. Our bedrooms are in need of refurbishment and this will be a priority when a new owner takes over the hotel. We look forward to welcoming you back to the Buchanan Arms Hotel in the future.

BEDROOMS _ 5 / 10
SERVICE _ 4 / 10
FOOD _ 5 / 10
 
STAYED _ 10 Aug 2009

THOMAS NOLAN said the following about Buchanan Arms Hotel:

this was the third time we have stayed at the Buchanan Arms Hotel and the leisure facilities where first class as usual the hotel is in the process of being sold so it will be interesting to see what improvements the new owner will make

BEDROOMS _ 2 / 10
SERVICE _ 2 / 10
FOOD _ 10 / 10
 
STAYED _ 19 Jul 2009

A guest said the following about Buchanan Arms Hotel:

Overall the hotel can best be described as faulty towers.The bed was in need of replacement and dipped in the middle. The room was extremely cold and there was no heating. Housekeeping did not clean room until 4pm in the day. In addition every floor board in the place squeaked. It sounded like spending the night in Dracula's Castle.To top it off the beauty therapist was not available for the duration of our stay. The hotels only saving grace was the excellent food, which was on par with that of a five star hotel.Well done to the chef.

In response, Buchanan Arms Hotel said the following:

Thank you for taking the time to write a review on our hotel, I am extremely disappointed to read some of your comments. I am sorry that you found your bed uncomfortable and the room to be cold. Did you let our receptionist know about this at the time? We still had some rooms available and I am sure they would have been happy to relocate you to another room. I agree that it's not acceptable to have your room cleaned at 4pm in the afternoon and I will pass your comments to our head house keeper. As for the squeaky floorboards, we do occasionally get comments about this and although some say it's part of the charm of staying in a hotel over 200 years old, this is something which will be rectified when the bedrooms and corridors are refurbished. With regards to our beauty therapist not being available, she works on a freelance basis and is only in the hotel when she has pre-booked appointments. I am sorry this was an additional disappointment and would suggest pre-booking an appointment would have avoided this situation. On a more positive note we are regularly commended on the quality of food we serve here at the Buchanan Arms and it's heartening to learn that we are consistent in our standards here. Once again, please accept my apologies for our shortcomings, I do hope you will give us another chance in the future to show you we can do better.

BEDROOMS _ 6 / 10
SERVICE _ 8 / 10
FOOD _ 6 / 10
 
STAYED _ 12 Jul 2009

A guest said the following about Buchanan Arms Hotel:

The room we had was adequate but decor a little tired. The leisure centre was very good, clean and well serviced. The staff were very friendly. The Dinner suffered by the menu description which wasn't explicit in terms of included content and need for side dishes for an average appetite, particularly the steaks which were poorly received. The Breakfat however was spot on. I would try the Winnock if I stayed in Drymen again

BEDROOMS _ 7 / 10
SERVICE _ 7 / 10
FOOD _ 8 / 10
 
STAYED _ 8 Jul 2009

Brian Law said the following about Buchanan Arms Hotel:

hotel staff friendy and helpfull, room was clean and plenty hot water for showering,dining room service at dinner was a little slow but not a problem as the food was good and well presented

BEDROOMS _ 5 / 10
SERVICE _ 5 / 10
FOOD _ 6 / 10
 
STAYED _ 27 Jun 2009

A guest said the following about Buchanan Arms Hotel:

Good basic accommodation but lacking in attention to detail. Walls in both dining room and basement bedroom needed washed. evidence of some type of liquid splashes. Coat of paint needed to cover damp patch on bedroom ceiling.Empty picture hook and screw holes in bedroom, some items had obviously been removed. Lounge dark but comfortable, large light shades on ceiling lights needed cleaned of dead moths and flies. We were offered tea in the lounge after dinner but it was forgotten. The conservatory was bright and airy but often in use for weddings. The bar was small and both it and lounge were used by wedding parties so difficult to find somewhere to sit and read or have a drink. The breakfast buffet was good but served in a room littered with high chairs and other bits and pieces of furniture. Dinner was good but staff were under pressure on the first night. This could be a good hotel like Loch Fyne or Oban Bay but the hotel guests seemed to be overlooked in favour of the wedding guests and it all needed some TLC.

In response, Buchanan Arms Hotel said the following:

Many thanks for taking the time to write a review on our hotel. Naturally we are dismayed that you didn't have a more enjoyable stay and that you found some areas of the hotel to be below an acceptable standard. Rest assured that all the issues you raised will be addressed and should you return to the Buchanan Arms in the future, you experience a better level of service and improved standards.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 30 May 2009

wilma eddie said the following about Buchanan Arms Hotel:

staff in restaurant very busy as understaffed, especially for a saturday night Otherwise, a very pleasant stay

In response, Buchanan Arms Hotel said the following:

Many thanks for your feedback, we take on board your comments and assure you we are continuously striving to improve and enhance the service we provide. We look forward to welcoming you back to the Buchanan Arms.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 29 May 2009

A guest said the following about Buchanan Arms Hotel:

An enjoyable stay. On both the nights we ate in the restaurant, it was under staffed,so waiters that were on had to keep apologising Pool was nice and clean.

In response, Buchanan Arms Hotel said the following:

Many thanks for your positive feedback. We take on board your comments about the staffing levels in the restaurant and assure you we are working hard to enhance and improve our service. We look forward to welcoming you back to the hotel.

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 8 / 10
 
STAYED _ 13 May 2009

Les Davidson said the following about Buchanan Arms Hotel:

E-mailed hotel in advance for a renovated room and was allocated the best room.(The one in the publicity shots).Hotel is immaculately clean. Food well presented. Sparkling white linen on bed and tables. Attentive,young,smart and efficient staff. Only critisism is choice of main course meals for my wife as a vegetarian was bland and uninteresting. Friendly and efficient duty manager woking under restricted trading conditions.

In response, Buchanan Arms Hotel said the following:

Thank you very much for taking the time to post your favourable review on Classic Britain. We are delighted you enjoyed your stay and look forward to welcoming you back to the Buchanan Arms.

BEDROOMS _ 7 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 3 May 2009

A guest said the following about Buchanan Arms Hotel:

The staff at the hotel were very welcoming and helpful. They worked very hard and gave us excellent service even with a wedding reception being on (the 3rd one in a row!). The food and leisure facilities were fantastic. The rooms were big - even with three of us in each one, we didn't feel we lacked space. The only downside was that the bathrooms in the bedrooms could do with being done-up. There were six of us there and we all had a great time. We'd definately go back.

In response, Buchanan Arms Hotel said the following:

Manay thanks for such a glowing review. We look forward to welcoming you back in the future.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 6 Apr 2009

Rev George B Moller said the following about Buchanan Arms Hotel:

The Buchanan Arms is a friendly hotel and is always worth a return visit for the countryside, leisure club and enjoyable restaurant.

BEDROOMS _ 5 / 10
SERVICE _ 5 / 10
FOOD _ 5 / 10
 
STAYED _ 1 Apr 2009

A guest said the following about Buchanan Arms Hotel:

Just arrived home from three nights in the Buchanan Arms Drymen. My husband and I thought it was more like Fawlty Towers than a Classic Hotel. The Restaurant service was slow and a bit disjointed. The room was not up to the standard we expected as there were a few things not working. On our last day our room was not serviced by 3.30p.m. and when we asked to have it done we got all kind of excuses, such as they had 11 rooms to do from scratch but would do it for us. Returning back to the room it had not been done properly and we let the Reception know. As it had been my birthday on the Monday our son had arranged by phoning from America to have Champagne in the room but the next day the staff didn't even take it away. So we had to take it to Reception. All these things werereported to the staff and hopefully something will be done about it.

BEDROOMS _ 6 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 22 Feb 2009

A guest said the following about Buchanan Arms Hotel:

We all enjoyed our stay at the hotel. Hotel not upgraded to the standard to the information given on the website. We all enjoyed the food. Staff very helpfull and friendly

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 13 Feb 2009

Margaret Graham said the following about Buchanan Arms Hotel:

We have stayed here on many occasions and have enjoyed our weekends or few days escape here at the hotel. The newly refurshed lounge area has been very tastefully done. The food and beverage manager is working very hard and is a delighfull young lady. I would comment that there were too few staff for what was a busy few nights but they coped well.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 13 Feb 2009

Stephen Barrie said the following about Buchanan Arms Hotel:

Excellent weekend break - good food - super room and nice staff

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 9 / 10
 
STAYED _ 30 Jan 2009

A guest said the following about Buchanan Arms Hotel:

Very enjoyable stay. Staff obliging and the food was excellent. Leisure facilities were great and the hotel is in a lovely setting.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 9 Jan 2009

A guest said the following about Buchanan Arms Hotel:

what a fantastic time we had. We could not fault anything at the hotel, the staff, food, cleanliness, service, leisure facilities were excellent and definetly value for money. I have recommended this to family and friends and will defintely be booking in again at least once this year. The fact that it is a child friendly hotel just put the icing on the cake. Once again, many, many thanks.

BEDROOMS _ 7 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 29 Dec 2008

A guest said the following about Buchanan Arms Hotel:

Great break at a great hotel. Staff, food and leisure club excellent.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 28 Oct 2008

A guest said the following about Buchanan Arms Hotel:

My husband and I stayed at the Buchanan Arms Hotel, Drymen and had an absolutely wonderful holiday. It must be one of the best hotels we've stayed in. The staff, food and bedrooms - first class. We were treated like royalty.

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 9 / 10
 
STAYED _ 28 Jul 2008

A guest said the following about Buchanan Arms Hotel:

breakfast good, dishes refreshed regularly. staff very helpfull. Reception staff polite and chatty

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 19 Jul 2008

A guest said the following about Buchanan Arms Hotel:

Lovely hotel, it was clean and tidy. Staff very friendly. I would certainly use this hotel again.

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 27 Jun 2008

A guest said the following about Buchanan Arms Hotel:

Pleased with reception on arrival very pleasant Rather shocked at the physical state of staircase, very rickety Bedroom and Bathroom dated with a mismatch of furniture with missing handles etc, but beds comfortable. Bathroom had cobweb from date of arrival and was still there on departure. Housekeeping staff need to be more vigilant within their role. They should ask themselves on leaving a room, would they be happy with the standard of cleaning,and if not revist the room. Although Hotel is in a state of room refurbishment this should be a matter of urgency to complete, to stop doors rattling. Resturant prooved excellant with a varied menu, bar area quiet and very helpfull staff, breakfast times more than adequate with again a varied choice. Leisure facilities prooved a good choicec at the end of the day. would I return again, definately

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 5 Apr 2008

A guest said the following about Buchanan Arms Hotel:

Great hotel!Had a great stay i would go back again.The staff were great.My family and i loved the hotel room.We had some great meals.All for a great price!

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 31 Mar 2008

A guest said the following about Buchanan Arms Hotel:

Our pary of 14 have just returned for a murder mystery weekend in The Buchanan Arms. We all found the staff exceptionally friendly and obliging. The hotel was very comfortable. The pool and leisure facilities were excellent. The whole stay was fantastic, food great and murder mystery theme well worth a try. We shall certainly return to The Buchanan Arms and recommend a visit. Special thanks to Lesley (reception) and Stephen (Bar).

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 30 Mar 2008

A guest said the following about Buchanan Arms Hotel:

I booked this hotel for a romantic break to celebrate my husband's birthday. We were very pleased with all aspects of our stay, especially the beautiful room[37] We have stayed at Gleneagles and Skibo Castle and this room was up there with them. The staff were very helpful and friendly, the food was excellent with plenty of choice at both breakfast and dinner. The restaurant was efficiently run,we never had more than a 10 minute wait for food even when it was very busy. The leisure facilities were great and Maxine the masseuse was excellent. We will be back and I will be recommending this hotel

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 7 / 10
 
STAYED _ 22 Feb 2008

A guest said the following about Buchanan Arms Hotel:

A nicely situated hotel. Comfortably appointed. Excellent complimentary leisure club facilities. Breakfast was excellent, the only slight disappointment was the evening meal in the restaurant. My partner and I had lamb and duck - both of which slightly overcooked. However, the good wine and location made up for it! Little else to do in Drymen, good location for touring the area though.

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 11 Feb 2008

A guest said the following about Buchanan Arms Hotel:

I visited this hotel for a weekend in February with my husband and 2 small children. We had a lovely time and will definetley be back. The leisure facilities were very good. We had dinner and breakfast in the hotel which was enjoyable. The staff were very friendly.

BEDROOMS _ 7 / 10
SERVICE _ 6 / 10
FOOD _ 6 / 10
 
STAYED _ 7 Jan 2008

A guest said the following about Buchanan Arms Hotel:

We love Scotland and we have had so many great experiences in other places over the past 2 years that I think it is reason that this time, it was quite an ordinary stay. The hotel from the outside is great. It is huge and the spa/gym facilities are super and modern. Unfortunately, the rest of the hotel is quite dated: peeling paint in breakfast room; our room was big but the heating in the bathroom didn't work (and it was snowy and cold outside this January); also, they have a very lovely lounge, but most of the seats seem to have lost all support.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 7 Nov 2007

A guest said the following about Buchanan Arms Hotel:

We have just spent a couple of days at the Buchanan Arms. I can't fault it in any way...it seems to have been taken over and the new owners are striving to improve the hotel in all areas. to my mind there is not alot more they could do...the service is excellent,rooms great and the food and service in the restaurant is of an outstanding standard. The raspberry mousse is to die for!. It is a warm and welcoming hotel...to sit in the lounge on the gorgeously shabby tartan sofas(that is a compliment!) with a brandy and a pile of magazines is heaven. An ideal place to get away from it all but have lots to do and see on your doorstep. We are planning to go next year and take visitors from abroad and also with a group of friends...why look for anything else when you know you will have everything you could want at The Buchanan Arms.