BEDROOMS _ 0 / 10
SERVICE _ 0 / 10
FOOD _ 0 / 10
 
STAYED _ 20 Aug 2010

Gordon Smart said the following about Westerwood Hotel & Golf Resort:

Upon arrival at the Hotel my son and I were allocated a double room. My booking with yourself back in May was for a twin room. We were allocated a 2nd room for our first night, as there were no other rooms available, which meant my son and I had separate rooms. The following morning we were giving a double room that was a lower standard than the original room we were allocated.I was very disappointed with this. The Hotel said that you did not confirm to them that it was a twin room that I had booked. I showed them the conformation e-mail you sent me stating that it was a twin room asked for. I feel that I should be compensated for this embarrassing situation.I look forward to your comments. Regards Gordon Smart

BEDROOMS _ 8 / 10
SERVICE _ 6 / 10
FOOD _ 4 / 10
 
STAYED _ 9 Jul 2010

A guest said the following about Westerwood Hotel & Golf Resort:

if you order the same thing twice in bar & grill its not the same. Then you are told you never had it difrent the night before.

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 4 Jul 2010

A guest said the following about Westerwood Hotel & Golf Resort:

really friendly hotel excellent service my 3 year old son had a great time

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 3 Jul 2010

A guest said the following about Westerwood Hotel & Golf Resort:

Hi The weekend went well and everyone enjoyed it. We all thought that the food was really good and of a high standard both in the grill room and in the main restaurant, The service from all staff was exceptional . All staff were very friendly and very customer focused . The only thing that I would have wished for would have been that our booking of the suite had still been possible. I felt that this was the only down side. There was a bit of confusion and misunderstanding on both sides regarding the use of the room allocated to us for the pre dinner drinks because the suite was not available. In future would be moe aware of what can go wrong here. We will be back to the Westerwood at some point in the future as it is still one of our favorite hotels.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 7 / 10
 
STAYED _ 25 Jun 2010

A guest said the following about Westerwood Hotel & Golf Resort:

My two friends & I enjoyed our visit to Westerwood as usual & are already planning our next stay. The Spa is wonderful , excellent treatments & staff. This visit was a bit spoiled, however, by some confusion over the 'lunch component' of the deal. As we have done on our previous visits, we had lunch in the bar grill on 26th, aware of the £12 limit which we seldom reach anyway. When paying for our coffees, the restaurant manager ( I think that's who he was) informed us that we should not have eaten there as lunch was now in the form of a bint box and that we should have been given a time to eat by Classic Britain. On this day ,however, as there were 58 ladies there for a Spa Day, a buffet lunch had been organised. He checked when our time was & apparently it was to have been 12.30pm on 25th. A bit odd as we couldn't check in till 2pm on that day. It was all a bit embarrassing. If This has to be the case in future, perhaps Classic Britain should make it clear at the time of booking. I did speak to one of your representatives on the telephone on my return. She said that she would investigate & get back to me by email but nothing so far. Would appreciate your comment re this matter. Regards Marie Gallie

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 29 Apr 2010

denis robertson said the following about Westerwood Hotel & Golf Resort:

first class friendly hotel

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 9 / 10
 
STAYED _ 23 Apr 2010

DEBORAH BRADY said the following about Westerwood Hotel & Golf Resort:

THE HOTEL WAS FABULOUS.THE ONLY THING WE HAD A PROBLEM WITH WAS OUR ROOM WAS ON THE GROUND LEVEL,ROOM FANTASTIC BUT AS WE WERE RIGHT ON THE EDGE OF GOLF COURSE WE HAD NO PRIVISE AS ONCE WE OPENED CURTAINS.THE WINDOWS ON THIS LEVEL COULD HAVE BEEN FITTED WITH VOILE TYPE CURTAIN.WHEN WE MAKE A RETURN VISIT ,AND WE PLAN TO DO SO LATER IN THE YEAR WE WOULD REQUEST AN UPPER FLOOR.WE HAVE RECOMENED THE HOTEL TO FRIENDS.STAFF FANTASTIC.

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 22 Apr 2010

A guest said the following about Westerwood Hotel & Golf Resort:

Would recommend this hotel as staff very friendly and service overall was excellent. Room was lovely and complimentary room upgrade was very much appreciated.

BEDROOMS _ 5 / 10
SERVICE _ 5 / 10
FOOD _ 5 / 10
 
STAYED _ 18 Apr 2010

Michael Legowski said the following about Westerwood Hotel & Golf Resort:

The hotel was quite impressive, Room was a decent standard. Main meal was fairly good. Main gripe was that we bought lunch in the hotel bar and on departing the hotel noticed that we had a £4 service charge no one could quite explain except to say that it is standard?

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 8 Apr 2010

KEITH STEWART said the following about Westerwood Hotel & Golf Resort:

very enjoyable stay Great setting staff friendly food great Well placed for trips to Glasgow and surrounding areas great looking golf course- pool good size

BEDROOMS _ 10 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 18 Dec 2009

Mary Vaughan said the following about Westerwood Hotel & Golf Resort:

Great location, friendly staff would highly recommend this hotel

BEDROOMS _ 5 / 10
SERVICE _ 7 / 10
FOOD _ 7 / 10
 
STAYED _ 30 Oct 2009

Irene Bidwell said the following about Westerwood Hotel & Golf Resort:

Family rooms have not as yet been upgraded and this was a bit disappointing - response from staff was polite and constructive as to what they could do to improve situation.

BEDROOMS _ 8 / 10
SERVICE _ 7 / 10
FOOD _ 7 / 10
 
STAYED _ 30 Oct 2009

Irene Bidwell said the following about Westerwood Hotel & Golf Resort:

Issues were dealt with in a prompt and responsive manner.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 10 Oct 2009

A guest said the following about Westerwood Hotel & Golf Resort:

Excellent facilities, particularly enjoyed the lesuire club. Staff, hotel, lounge and restaurant all to a high standard. excellent breakfast.Found the prices in the club bar and grill quite expensive.

BEDROOMS _ 0 / 10
SERVICE _ 5 / 10
FOOD _ 2 / 10
 
STAYED _ 5 Oct 2009

katie moran said the following about Westerwood Hotel & Golf Resort:

we booked a triple room and 3 people paid equal amounts of money. the room was a double with a sofa bed squashed into it and could not be pulled down as there was no place for us to sit. the room was equipped for 2 people, 2 towels 2 robes 2 cups which made us feel quite annoyed as we all had paid the same amount of money. there was no room upgrade and we had paid £10 per person extra for this luxury which, fortunately the hotel refunded after a lot of discussion. the staff were very nice and the spa facilities were great. a whole lot disappointed as i am a regular booker with classic britain and have recomended this site to all family and friends.

BEDROOMS _ 5 / 10
SERVICE _ 2 / 10
FOOD _ 4 / 10
 
STAYED _ 11 Sep 2009

kenny hay said the following about Westerwood Hotel & Golf Resort:

We had a very disappointing stay and have written directly to the Q Hotel group MD for an explanation.

BEDROOMS _ 7 / 10
SERVICE _ 10 / 10
FOOD _ 9 / 10
 
STAYED _ 20 Aug 2009

A guest said the following about Westerwood Hotel & Golf Resort:

Had a lovely time and staff were very welcoming and friendly. My only criticism is that your company's spiel advises that the bedrooom would be upgraded. According to the hotel all twin rooms are the same so they are unable to upgrade. Please update your website accordingly as this could be very misleading.

In response, Westerwood Hotel & Golf Resort said the following:

Reply from Classic Britain: Thank you for taking the time to review the Westerwood and we are delighted that you enjoyed your stay. Re the free room upgrade, the hotel allocates the best available room on day of arrival - this might be the best standard room if no other rooms are available.An upgraded room is not guaranteed, it does depend on availability. Kind regards Raymond McMillan Hotel Product Manager

BEDROOMS _ 7 / 10
SERVICE _ 7 / 10
FOOD _ 2 / 10
 
STAYED _ 18 Aug 2009

William Grant said the following about Westerwood Hotel & Golf Resort:

HOTEL AND STAFF ARE BOTH NICE BUT FELT THE STANSARD OF FOOD IN THE BAR & GRILL NOT VERY GOOD

BEDROOMS _ 7 / 10
SERVICE _ 4 / 10
FOOD _ 7 / 10
 
STAYED _ 31 Jul 2009

Tom Dowling said the following about Westerwood Hotel & Golf Resort:

While the staff were very friendly and helpful, there would seem a need for more control from management.

BEDROOMS _ 9 / 10
SERVICE _ 7 / 10
FOOD _ 7 / 10
 
STAYED _ 24 Jul 2009

Cameron McRae said the following about Westerwood Hotel & Golf Resort:

A Lovely hotel, with lovely rooms and facilities. It is a busy hotel with Wedding receptions and functions, but this only goes to show that people like to come to this Hotel. I would say that eating in the Flemings resturant was a treat and Racheal, was an excellent host, tha Club Bar isnt as good and the food is not to the same quality. If you want to be pampered then go and have a treatment in the Spa area as they are great. The swimming pool and steam/sauna are also very good and not overly full. A very relaxing and enjoyable 2 nights stay.

BEDROOMS _ 8 / 10
SERVICE _ 3 / 10
FOOD _ 4 / 10
 
STAYED _ 24 Jul 2009

MAIRI ARTHUR said the following about Westerwood Hotel & Golf Resort:

very nice hotel but some of the staff could be done with a few lessons in customer service, waited over 45 minutes for dessert and it wasn't even busy !

BEDROOMS _ 0 / 10
SERVICE _ 10 / 10
FOOD _ 8 / 10
 
STAYED _ 18 Jul 2009

A Hendren said the following about Westerwood Hotel & Golf Resort:

see previous notes relating to bedroom upgrades.

BEDROOMS _ 0 / 10
SERVICE _ 10 / 10
FOOD _ 9 / 10
 
STAYED _ 18 Jul 2009

A Hendren said the following about Westerwood Hotel & Golf Resort:

We were a bit disappointed as we had paid 2 room upgrades totalling £80.00 per stay and we only got robes in one bedroom, (this room was not refurbished and very dingy)the other although refubished had no robes. When I enquired at hotel they blamed yourselves. It was for my mother and father-in-laws Golden Wedding Anniversary so is was very disappointing to have paid this extra for superior rooms which only one room was refurbished but had no extras and the other frankly was very poor.

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 17 Jul 2009

A guest said the following about Westerwood Hotel & Golf Resort:

hotel very good staff friendly & helpful

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 15 Jul 2009

A guest said the following about Westerwood Hotel & Golf Resort:

Relaxed, friendly atmosphere with very obliging staff. Will definately go back

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 7 / 10
 
STAYED _ 13 Jul 2009

A guest said the following about Westerwood Hotel & Golf Resort:

Overall, thoroughly enjoyed our stay. Staff were very pleasant & helpful. Evening meals in the Club Bar could be of a better standard and service could be quicker. However, Flemings restaurant was of a very high standard & food was superb. Leisure facilities were very good.

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 7 / 10
 
STAYED _ 12 Jul 2009

June Reid said the following about Westerwood Hotel & Golf Resort:

We had a wonderful stay. We have stayed at the Westerwood on various occaisions. the only let down is that there is no entertainment laid on in the lounge at the weekend and feel that would enhance our stay.

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 6 / 10
 
STAYED _ 10 Jul 2009

Marie Gallie said the following about Westerwood Hotel & Golf Resort:

Really enjoyed our short stay at the Westerwood Hotel & plan another break there asap. Have already emailed yourselves re the free room upgrade allocation about which the reception staff apparently had had no notification. Otherwise a great place to relax. The Spa was wonderful!

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 4 Jul 2009

A guest said the following about Westerwood Hotel & Golf Resort:

The hotel has a very pleasant outlook. staff are most helpful. The restaurant staff were most attentive.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 3 Jul 2009

B Lawson said the following about Westerwood Hotel & Golf Resort:

we really enjoyed our stay and had a great time. we found the directions from fife, given on the hotels website inaccurate as it tooks us twice as long to get there as it should have but we didn't let this spoil our weekend. I also would have liked more information on the hotels activites in the welcome pack located in our bedroom, such as, spa treatments, aslo fitness classes in their dance studios.

BEDROOMS _ 8 / 10
SERVICE _ 4 / 10
FOOD _ 5 / 10
 
STAYED _ 20 Jun 2009

william maxwell said the following about Westerwood Hotel & Golf Resort:

my wife was not to happy about not being able to eat in the resturant as it was fully booked,on the second night there were a few things not avalible on a very limited menu.

BEDROOMS _ 5 / 10
SERVICE _ 5 / 10
FOOD _ 8 / 10
 
STAYED _ 19 Jun 2009

A guest said the following about Westerwood Hotel & Golf Resort:

We booked a family room as we required a cot in the room, it was tight, not sure how another bed would have fitted in. Think we had been put in a double. The food was good and we found the bar and grille best for choice and value. The pool area and changing facilities were good, there was a mother and baby change cubical and a room for dads, but this had no change table. The service was friendly, was a bit slow when busy. There were a few mistakes on our bill but this was sorted easily.

BEDROOMS _ 10 / 10
SERVICE _ 5 / 10
FOOD _ 8 / 10
 
STAYED _ 5 Jun 2009

A Low said the following about Westerwood Hotel & Golf Resort:

We enjoyed our short stay at the Westerwood Hotel. Having travelled from England after attending a funeral it was lovely to be welcomed and looked after. Our only complaint happened on Saturday evening in the upstairs grill bar. . Having placed our meal order we were served both first and second courses. We then placed our sweet order with the waitress and waited for 45 minutes for the sweet to arrive. When questioned the waitress said our order had been forgotten and would be ready straight away. We were informed that we would not be charged for the sweet and offered a refreshment drink. Obviously after waiting such a long time we declined to wait any longer and left. During our 45 minute wait we were not approached by any member of staff. Having enjoyed such a lovely meal, we both felt disapointed and neglected with the table service after the second course. Our review reflects mainly on this incident as it did spoil our weekend break before returning home. Alan @ June Low

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 28 Apr 2009

thomas mccahill said the following about Westerwood Hotel & Golf Resort:

excellent hotel,service food and staff

BEDROOMS _ 10 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 24 Apr 2009

Jane Murdoch said the following about Westerwood Hotel & Golf Resort:

I had a fantastic weekend with my friends for my birthday at the Westerwood. The only small complaint that I would say is that the bar stocks were limited. Wine stocks on the menu not available and certain drinks on the bar menu not available.

BEDROOMS _ 8 / 10
SERVICE _ 6 / 10
FOOD _ 8 / 10
 
STAYED _ 11 Apr 2009

A guest said the following about Westerwood Hotel & Golf Resort:

lovely hotel. service good but very slow.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 6 / 10
 
STAYED _ 11 Apr 2009

Michael O'Hare said the following about Westerwood Hotel & Golf Resort:

My wife and myself thoroughly enjoyed our stay at the hotel. The rooms were excellent and also the leisure facilities. The bar & grill restuarant which we used both nights were good but i think there could be a wider menu. This could also be the case for the other restuarant in the hotel. Overall a most enjoyable stay.

BEDROOMS _ 10 / 10
SERVICE _ 2 / 10
FOOD _ 10 / 10
 
STAYED _ 10 Apr 2009

C Smith said the following about Westerwood Hotel & Golf Resort:

Staff Pleasent PoorService At Main Dining Room

BEDROOMS _ 8 / 10
SERVICE _ 7 / 10
FOOD _ 7 / 10
 
STAYED _ 6 Apr 2009

A guest said the following about Westerwood Hotel & Golf Resort:

Luxury surroundings and good atmosphere.

BEDROOMS _ 9 / 10
SERVICE _ 7 / 10
FOOD _ 4 / 10
 
STAYED _ 6 Apr 2009

A guest said the following about Westerwood Hotel & Golf Resort:

Bedrooms and leisure pool - 4 star. We had one child in our party but the childrens menu, for some UNKNOWN reason (we did enquire but were unable to get an answer)was not in use. One evening the child had a ham sandwich for evening meal, also restaurant had NO panninis and NO bananas, not what you would expect from a 4 star hotel.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 28 Mar 2009

A guest said the following about Westerwood Hotel & Golf Resort:

When we arrived at The Westerwood on saturday March 28th we were informed at reception that our booking had been cancelled! Not the nicest of experiences as we had just travelled down from Caithness. We were accommodated eventually by front of House staff who were most helpful under the circumstances. The hotel was fully booked by various companies so we were given the only room available. As the hotel was so very busy we had a long wait for our evening meal. We have always made our reservations through yourselves and there has never been a problem before. Could you look into the matter? Thanks Chris Hobson

BEDROOMS _ 7 / 10
SERVICE _ 7 / 10
FOOD _ 4 / 10
 
STAYED _ 20 Mar 2009

carolyn cooper said the following about Westerwood Hotel & Golf Resort:

Service very poor in both restaurants and not what we would expect from a 4 star hotel.

BEDROOMS _ 10 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 9 Mar 2009

Stoddart Malcolm said the following about Westerwood Hotel & Golf Resort:

Very satisfied with our stay. The free room upgrade meant that we were given a suite which was spacious, well appointed and comfortable. Staff were pleasant friendly and helpful. Will return.

BEDROOMS _ 4 / 10
SERVICE _ 6 / 10
FOOD _ 4 / 10
 
STAYED _ 20 Jan 2009

A guest said the following about Westerwood Hotel & Golf Resort:

Wife, two young daughters and I planned a night away in a 4 star hotel - a swim, good quality meal and leisurely breakfast was on the agenda. Hotel website looked terrific, wee bit pricey (over £160 for 1 night) - but - based on website - looked like a luxury establishment - and we had a complimentary upgrade ! What a disappointment. Checked in (advised at this point that restaurant not open and dining would be in the Club bar) and within 30 mins or so checked out again. We expected connecting rooms (per website) - I suppose this is what we got as spouse and I were in a small, gloomy, spartanly furnished room (two single beds pushed together, made up separately) with a door leading to another room with a sofa, two armchairs and a small dining table. I phoned reception to ask where my daughters were to sleep and was advised the sofa was a bed - it should have been made up - they'd send Housekeeping. My daughters were not keen in sharing the sofa for the night, probably not helped that it (and the armchairs) was very stained and grubby looking, Bathroom was not very impressive either, kickboard covering pipes had fallen off (I reinstalled) and bath panel was damaged. At this point we decided to go home - to be fair, staff on reception were very pleasant and helpful and tried to find suitable alternative accomodation within the hotel. However nothing suitable was available. We drove home through a storm and treated ourselves to a fish and chip takeaway. Based on the accomodation allocated to us I am most surprised this hotel is rated as 4 star.

BEDROOMS _ 9 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 3 Aug 2008

A guest said the following about Westerwood Hotel & Golf Resort:

Directions to the hotel were good. The welcome at reception was excellent. There was a lot of attention to detail of presentation both in the room and in the restaurant. We were a little disappointed that the menu was the same for both nights - if staying any longer would be a bit repetitive. The breakfast was plentiful on a buffet basis. The location was good for both Glasgow and Edinburgh. We did not use the leisure facilities or golf, though we were able to walk on the buggy roads around the golf course which was very picturesque.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 1 Aug 2008

A guest said the following about Westerwood Hotel & Golf Resort:

The hotel is a very relaxing place to be. The staff were very friendly and extremely professional. The food in the Golf Bar was outstanding and very reasonably priced. The leisure facilities are first class and were well used by both of us. Will be back sometime soon.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 1 Aug 2008

A guest said the following about Westerwood Hotel & Golf Resort:

The food was fantastic but we would have liked a change of menu on the 2nd night.It was a refreshing change to hear so many Scotish voices from the staff.The gym&pool were excellent and we will hopefully take advantage of the golf course and tennis courts on our next visit.Very easy to get to hotel&in a great position for visiting either Stirling or Glasgow and surrounding areas.We stayed on the luxury break with champagne and fluffy robes and had a lovely time and would highly recommend this option.

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 31 Jul 2008

A guest said the following about Westerwood Hotel & Golf Resort:

The food in the bargrill was lovely and all the staff were friendly. Goodl ocation as its easily accessible by car to Glasgow and Edingbrugh. Nice quiet roomsand comfortable bed. One must definalty try the spa very soothing. Breakfast was always filling although never leave your table unattended as you find it cleared before u finish, so we took turns with my partner on getting food.

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 29 Jul 2008

A guest said the following about Westerwood Hotel & Golf Resort:

Friendly reception staff and leisure facilities were excellent. Would definately recommend this hotel.

BEDROOMS _ 9 / 10
SERVICE _ 7 / 10
FOOD _ 8 / 10
 
STAYED _ 28 Jul 2008

A guest said the following about Westerwood Hotel & Golf Resort:

lovely room, very comfortable and clean. great bathroom, separate shower

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 8 / 10
 
STAYED _ 26 Jul 2008

A guest said the following about Westerwood Hotel & Golf Resort:

Very friendly and helpful staff, we stayed with our 10 month old and staff were more than helpful

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 15 Jul 2008

A guest said the following about Westerwood Hotel & Golf Resort:

Had a wonderful stay. It was my partners birthday and they were very helpful in organising balloons etc to make it a very special weekend. Food, facilities, staff etc were all wonderful. Top marks

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 15 Jul 2008

A guest said the following about Westerwood Hotel & Golf Resort:

Very friendly staff, helpful and heather in charge of the bar when we were there was great to let us watch the rugby. shame we lost. will happily stay again and recommend.

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 10 Jul 2008

A guest said the following about Westerwood Hotel & Golf Resort:

Food was excellent and hotel was excellent