BEDROOMS _ 2 / 10
SERVICE _ 6 / 10
FOOD _ 0 / 10
 
STAYED _ 5 Mar 2010

Wilma Henderson said the following about Swallow Glasgow Hotel:

Very disappointed with this hotel. It is very run down and the outside is very untidy and scruffy. The bedrooms require an upgrade. A coat of paint wouldn't go amiss. The linen was ok and this made the weekend bearable. We were DBB but the food was poor quality, even the breakfast was poorly cooked and presented.(the scambled eggs were served up in the saucepan!)The staff were friendly and helpful and the public areas inside were ok. Overall I certainly would not recommend this hotel and after booking through you I am disappointed that you class this as a three star. This is the first time we have not enjoyed a hotel booked through yourselves.

BEDROOMS _ 5 / 10
SERVICE _ 5 / 10
FOOD _ 5 / 10
 
STAYED _ 5 Mar 2010

A guest said the following about Swallow Glasgow Hotel:

The rooms were clean and adequate. Having to pay for extra coffee milk tea etc was a bit annoying. How much would the hotel save by not providing top ups? Not happy that guests were wearing rangers tops etc as it stated no football colours. The security at the gates when we returned from morning shopping and had left keys in reception was a bit inconvenient and unexpected! The price of drink was very expensive! Certainly would not recommend it as the area was awful and the exterior rather rundown ; planters from the summer with dead plants was an eyesore.Cigarettes ends around the entrance was disgusting.

BEDROOMS _ 6 / 10
SERVICE _ 8 / 10
FOOD _ 5 / 10
 
STAYED _ 13 Feb 2010

Margaret Kirkaldy said the following about Swallow Glasgow Hotel:

Dinner on both nights was very good value. Breakfast was not up to the same standard they kept running out of fried eggs beans no white bread. The hospitality tray was not restocked for our 2nd night.

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 6 / 10
 
STAYED _ 5 Dec 2009

mary mclean said the following about Swallow Glasgow Hotel:

good vaule for money

BEDROOMS _ 2 / 10
SERVICE _ 3 / 10
FOOD _ 5 / 10
 
STAYED _ 4 Dec 2009

Stephanie Forrest said the following about Swallow Glasgow Hotel:

Bedrooms could badly do with a upgrading. And breakfast and dinner service could be abit more organized

BEDROOMS _ 4 / 10
SERVICE _ 6 / 10
FOOD _ 2 / 10
 
STAYED _ 6 Nov 2009

Mary Cochrane said the following about Swallow Glasgow Hotel:

On arrival we faced a double booking and an attempt to charge us for this. However, it got sorted after about half an hour. Rooms were clean in need of a bit of tcl but acceptable for the price we paid. The staff were helpfull but the hotel organisation with regard to supplements and drinks charged at tables was a constant source of arguement. It would have helped if the supplements were signed for before the guests left the tables as proof of being consumed. Breakfast was very good but the evening meals were not up to standard however we did not leave humgry.

BEDROOMS _ 1 / 10
SERVICE _ 1 / 10
FOOD _ 0 / 10
 
STAYED _ 30 Oct 2009

A guest said the following about Swallow Glasgow Hotel:

the worst hotel i have ever stayed in!

BEDROOMS _ 5 / 10
SERVICE _ 6 / 10
FOOD _ 6 / 10
 
STAYED _ 18 Sep 2009

A guest said the following about Swallow Glasgow Hotel:

A little shabby in places. However our price included DB&B. Housemaid was quick to rectify no 2nd towel and replenish the (mere) 2 coffee sachets.

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 4 / 10
 
STAYED _ 15 Sep 2009

A guest said the following about Swallow Glasgow Hotel:

Hotel decor is tired,the whole place is in desperate need of a face lift. Staff are great, very helpful and pleasant.

BEDROOMS _ 6 / 10
SERVICE _ 2 / 10
FOOD _ 2 / 10
 
STAYED _ 4 Aug 2009

Roderick Macdonald said the following about Swallow Glasgow Hotel:

A pleasant and enjoyable stay.

BEDROOMS _ 7 / 10
SERVICE _ 10 / 10
FOOD _ 7 / 10
 
STAYED _ 3 Aug 2009

A guest said the following about Swallow Glasgow Hotel:

Room and bathroom were clean but very hot (no air con). This didnt affect our stay though. Staff all friendly and helpful. Buffet breakfast was good. Would definitely stay again.

BEDROOMS _ 8 / 10
SERVICE _ 7 / 10
FOOD _ 8 / 10
 
STAYED _ 18 Jul 2009

Judith McCann said the following about Swallow Glasgow Hotel:

Enjoyable stay food and service good. Very good value for money

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 18 Jul 2009

Marie Gillespie said the following about Swallow Glasgow Hotel:

Excellent value for money, food, show and hospitality everything you could ask for. Staff, especially girl on reception couldnt do enough for you. Wouldnt book via Classic Britian again tho as Swallow hotel didnt have a note of my booking, although the did sort everything in the end. Top class, would stay there again, food and breakfast amazing, staff well done 10/10. Hotel very clean also. Top marks all round

In response, Swallow Glasgow Hotel said the following:

From Classic Britain Dear Ms Gillespie Thank you for taking the time to review the Swallow Hotel. Re your comments about Classic Britain - at the time you made your booking a confirmation email was sent to both yourself and the hotel. The hotel unfortunately had not picked the email up from their system so therefore did not have your reservation. Procedures have now been put in place to ensure this does not happen again. The hotel apologises sincerely about this and both the hotel and ourselves are glad that you enjoyed your stay. Kind regards Raymond McMillan Product Manager

BEDROOMS _ 7 / 10
SERVICE _ 4 / 10
FOOD _ 6 / 10
 
STAYED _ 3 Jul 2009

Nicola Manison said the following about Swallow Glasgow Hotel:

Service in the restaurant left much to be desired but the food was excellent and the staff were friendly enough just a bit short staffed. Air conditioning would be a huge improvement to the hotel.

BEDROOMS _ 5 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 19 Jun 2009

A guest said the following about Swallow Glasgow Hotel:

Had asked for a cot but eventually had to use my own travel cot

BEDROOMS _ 3 / 10
SERVICE _ 4 / 10
FOOD _ 4 / 10
 
STAYED _ 15 May 2009

A guest said the following about Swallow Glasgow Hotel:

Unfortunately this must rate as the worst hotel i have booked through yourselves, everything about the bedroom was very basic from the tired looking furniture to a mattress that appeared to almost collapse in the middle, all of which had obviously seen better days. All the staff were polite but very laid back even when the guests were qeuing up for a table at breakfast, all food was well cooked and presented with the exception of our meal on Friday evening which very drab. Finally the leasure facilities, absolutely disgusting with mould growing all over the place, my wife advised that the ladies changing room and toilet facilities were so bad she couldn't relax for fear of catching some desease or other on reporting this to reception we were advised that the hotel had been up for sale for some time which may go some way to explaning the overall appearance of the place. I would respectfully suggest you remove this hotel from your list as i feel it gives the wrong impression of the hotels you promote.

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 15 May 2009

Margaret Thomson said the following about Swallow Glasgow Hotel:

The staff at the hotel were very friendly and helpful and helped make our stay a memorable one. Ideal location as easy to access city centre and not have to worry about parking and charges.

BEDROOMS _ 6 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 2 May 2009

Margaret Lennon said the following about Swallow Glasgow Hotel:

Had a lovely stay but hotel could do with a refurbishment. The leisure club was a bit grotty. Reception staff were very helpful and friendly and the food was good.

BEDROOMS _ 5 / 10
SERVICE _ 6 / 10
FOOD _ 9 / 10
 
STAYED _ 14 Apr 2009

A guest said the following about Swallow Glasgow Hotel:

Staff aren't very friendly. Some in the Restaurant were but the rest, especially reception were dull and not interested. Rooms were okay, apart from bath tap was broken and we couldnt get it to turn off without great difficulty!!! The food in restaurant was very nice, cannot fault it. And the bar staff were helpful. Overall an average stay, but don't think i will be back

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 1 Apr 2009

George Morrison said the following about Swallow Glasgow Hotel:

Arrived to find that the booking was not on the system, however by means of an apology we were given the Park Suite at a cheaper rate.

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 10 Aug 2008

A guest said the following about Swallow Glasgow Hotel:

nice clean hotel friendly and helpfull staff about ten mins walk to subway/tube station then 6mins into glasgow city

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 8 / 10
 
STAYED _ 10 Aug 2008

A guest said the following about Swallow Glasgow Hotel:

Staff were very helpful and even when busy stopped to say Good morning etc. We tried the "Pizza company" , had very efficient service and tasted good too. We have re booked for a stopover between our flights and I'm sure we'll enjoy this stay as well

In response, Swallow Glasgow Hotel said the following:

Thankyou for your kind comments which I will relay to the team . I look forward to welcoming you back to the Swallow Glasgow Best Regards Robert Crews General Manager

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 4 Aug 2008

A guest said the following about Swallow Glasgow Hotel:

great hotel would definatley stay again!

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 22 Jul 2008

A guest said the following about Swallow Glasgow Hotel:

Hotel was clean. Bedroom clean but furniture needs up dating. Food was ok. Evening meal 3 course, good value for money. Breakfast good value. Underground handy to go into Glasgow.

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 3 Jul 2008

A guest said the following about Swallow Glasgow Hotel:

we really enjoyed our stay, i used the pool facilities and it was great and very welcoming. no grumpy night porter when we arrived back at 3am in the morning after our night out on the town. we had a great stay.

BEDROOMS _ 7 / 10
SERVICE _ 7 / 10
FOOD _ 8 / 10
 
STAYED _ 17 Jun 2008

A guest said the following about Swallow Glasgow Hotel:

The public areas and restaurant were of a good standard

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 12 May 2008

A guest said the following about Swallow Glasgow Hotel:

The Hotel is in need of refurbishment however it is extremely clean and the staff are excellent. We were attending a concert at SECC - only a short walk from this hotel. Will definately use again . Ideal for a 1 night stop.

In response, Swallow Glasgow Hotel said the following:

Thankyou for your comments, I am glad you found the staff were excellent and the Hotel clean. We are currently working our way through a product improvement plan which will enhance the value we offer. Again thankyou and hope to welcome you back to the Glasgow swallow Hotel. Regards Robert Crews General Manager

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 7 / 10
 
STAYED _ 26 Apr 2008

A guest said the following about Swallow Glasgow Hotel:

Have just returned home after a most enjoyable stay in Glasgow. From checkin to checkout nothing was too much trouble for the staff. Everyone at the hotel was very friendly and helpful giving lots of suggestions for this to do and places to go. My room was adiquate for the price paid and was clean. Breakfast was good with a large selection with set me up for the day. I will be recomending the Swallow Glasgow to all my friends and will be back!! A big thank you to the Swallow!!!

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 21 Apr 2008

A guest said the following about Swallow Glasgow Hotel:

Great staff at the Swallow Glasgow , very friendly and nothing too much trouble. Great stay again , room was good and managed to use the sauna and steam room this time which was excellent. Some areas are good and bits need some TLC.

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 12 Nov 2007

A guest said the following about Swallow Glasgow Hotel:

I was amazed at the quality of the food, the comfort of the room and friendliness of the staff. Dinner was 3 courses served in a pretty restaurant with very attentive staff. You have full choice of the 'normal' menu, with only a few more expensive dishes haveing an additional supplement of one or two pounds. I asked to take up my dessert to my room, but the waiter insited on bringing it up for me! They really work hard at making you feel happy.