BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 17 Aug 2010

elaine purvis said the following about Crown Hotel:

We really enjoyed our recent stay at this hideaway hotel. The staff were friendly helpful and efficient. The food although beautifully prepared was not as varied as we have come to expect from Classic Britain Hotels. We stayed there for 3 nights but the menu was exactly the same on two of those nights. The meals were also rather skimpy. we ordered food from the bar menu one night and this was of a good standard and much more filling. Most enjoyable. We could not fault the breakfast menu. It was tasty and filling. The leisure facilities and beauty therapy treatments offered were also of a high standard. We would definately go back and look forward to doing so.

BEDROOMS _ 6 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 17 Aug 2010

A guest said the following about Crown Hotel:

Friendly staff. Food excellent. Public rooms good. A good choice for a short stay

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 16 Aug 2010

Peter Johnston said the following about Crown Hotel:

Good Hotel and pleasant,helpful staff

In response, Crown Hotel said the following:

Many thanks for your comments, we are delighted you enjoyed your stay. We look forward to welcoming you back to The cRown Hotel in the near future.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 12 Aug 2010

Carys Edwards said the following about Crown Hotel:

We have stayed at the Crown before and as usual the high standard- what we notice most is how friendly and helpful staff are- not the same everywhere!! My daughter was "made up " with her activity pack ( as were here parents as it kept her quiet ) which she hadn't had in previous stays

In response, Crown Hotel said the following:

Many Thanks for your comments, we are delighted you enjoyed your stay and we are thrilled your daughter enjoyed her welcome pack to keep her busy whilst staying here with us. We look forward to welcoming you back to The Crown Hotel in the near future.

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 12 Aug 2010

charles waddell said the following about Crown Hotel:

Creaky floor boards in the older bedrooms are a problem unless you get atop floor room. The rest of the hotel was very good and the food first class.

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 9 Aug 2010

Eleanor McCutcheon said the following about Crown Hotel:

Thouroughly enjoyable stay, staff made us feel very welcome, nothing was too much bother

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 7 Aug 2010

Glen Rutherford said the following about Crown Hotel:

Great 2 night break 07/08 - 09/08. The rooms are a little careworn but still clean enough. We had been informed beforehand that there was a wedding party that would finish at 12.00 but it went on until 12.30 am so a little noisy until then. The new chef is doing an excellent job as the food, although good before, is now excellent.

BEDROOMS _ 6 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 6 Aug 2010

A guest said the following about Crown Hotel:

Hotel in lovely location, downside is that its function area hosts wedding receptions and the noise from the wedding reception can and did disturb friends in rooms near to this part of the hotel. As a single traveller my room is often located in a dingy area of an hotel, and whilst my room at The Crown was smallit was centrally located with easy access to reception/bar and breakfast room.

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 2 Aug 2010

A guest said the following about Crown Hotel:

Shower over bath had no handrail and was not safe to enter /exit While food was good main course was served cold and had to be reheated

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 31 Jul 2010

Graham Pyle said the following about Crown Hotel:

A lovely Hotel with a great leisure facility. The food was fantastic. wish we could have stayed longer.

In response, Crown Hotel said the following:

Many thanks for your comments, We are delighted you enjoyed your stay here with us at the Crown. We look forward to welcoming you back soon

BEDROOMS _ 7 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 16 Jul 2010

A guest said the following about Crown Hotel:

Stayed here on Friday 16th July. Beautiful hotel and we were allocated a room on the second floor. There is no lift but staff were available to carry luggage to our room. Had a fabulous lunch in the bar and the dinner at night was delicious. We felt that this hotel was excellent value for money and we will definitely return for a longer stay as soon as we can.

In response, Crown Hotel said the following:

Many thanks for your comments. We are delighted you enjoyed your stay here with us at the Crown. Im glad you enjoyed Waltons bar. We look forward to welcoming you back soon.

BEDROOMS _ 9 / 10
SERVICE _ 7 / 10
FOOD _ 10 / 10
 
STAYED _ 16 Jul 2010

James Clarke said the following about Crown Hotel:

The service fell short because of delay having our order taken for dinner in the evening other than that the service was excellent and the staff were all very pleasant and very helpful

In response, Crown Hotel said the following:

Many thanks for your comments. I apologise for the delay in taking your order and I assure you I have passed on your comments to the Food and Beverage department. We are delighted you enjoyed the remainder of your stay and we look forward to welcoming you back to The Crown Hotel in the near future

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 25 Jun 2010

wendy johnstone said the following about Crown Hotel:

only stayed one night in the crown, and would definetly go back! lovely village, liked the fact there was a railway station at the back of hotel so could jump on a train to carlise or newcastle for a day out, food was first class and service very good..

In response, Crown Hotel said the following:

Many thanks for your comments. We are delighted you enjoyed all aspects of your stay her with us at The Crown Hotel. We look forward to welcoming you back here soon

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 11 Jun 2010

James Rose said the following about Crown Hotel:

Our stay at the CROWN HOTEL was excellant the food was first class,the staff were very helpful and friendly.In my opinion the CROWN HOTEL is the best classicbritain hotel I have stayed in,and I have been to a few.

In response, Crown Hotel said the following:

Mr Rose Thank you for your comments, we are delighted that you think The Crown Hotel is the best Classic Britain Hotel you have ever stayed in. We look forward to welcoming you back to The Crown Hotel again in the near future.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 11 Jun 2010

Pam Plummer said the following about Crown Hotel:

Very welcoming hotel. Facilities very good and very comfortable.

In response, Crown Hotel said the following:

Many thanks for your lovely comments, we are delighted you enjoyed your stay at the Crown and we look forward to welcoming you back to The Crown Hotel in the near future

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 28 May 2010

A guest said the following about Crown Hotel:

This was our secound time at the Crown Hotel, and the reception staff phoned us before hand to let us know there there was going to be weddings on both days of our stay, so they would put us ia a room away from the noise. This was very much appreciated. The food was of a very good standard,the staff very friendly. I would go again to this hotel, and would recommend it.

In response, Crown Hotel said the following:

Thank you very much for your comments. We are delighted you enjoyed your stay here with us at the Crown Hotel. We look forward to welcoming you bak again soon

BEDROOMS _ 7 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 22 May 2010

Maurice Leigh said the following about Crown Hotel:

Despite building up expectations of a room up-grade on arrival as advertised, the bedroom was small but passable. Drinks were very expensive but other than that the staff were very attentive and helpful and the food was excellent! I always judge a hotel by asking myself if I would go back and in this case the answer would be a definate yes!

In response, Crown Hotel said the following:

Many thanks for your comments, as we are a country hotel some of our bedrooms are small, but elegantly decorated. We are delighted you would come back to the Crown and we look forward to welcoming you back again soon.

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 20 May 2010

Douglas Brown said the following about Crown Hotel:

Picked a week-end when there were 2 weddings being held in the hotel - not a good idea, very noisy.

In response, Crown Hotel said the following:

Throughout the summer, we do do approximately two weddings every weekend. Some of our bedrooms are subject to wedding noise but we do advise all guests of this at the time of booking and we do try to keep our guests that are not at the function away from the wedding noise. We are sorry to hear that you were affected by the noise and we do apologise.

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 14 May 2010

Irene Mackissack said the following about Crown Hotel:

Same high standard as experienced previously. Excellent quality of food and service. Only criticism being noisy floorboards in bedroom.

In response, Crown Hotel said the following:

Thank you for your comments, we are delighted you once again enjoyed your stay with us. I have taken your comments regarding the floorboards into consideration and we are looking into this. We look forward to welcoming you back to the Crown Hotel again in the near future

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 25 Apr 2010

William Mackay said the following about Crown Hotel:

There were no lifts, and I do not think that we were allocated the best room available, as per your booking confirmation.The room we had was good, but on the top floor 2 up and we are over 70. .

In response, Crown Hotel said the following:

Thank you for your comments, Im sorry to hear that the room was to far for you to walk to, Please if you feel something was wrong tell us at the time of your visit and we could of changed your room. We dont have a lift in the hotel but we do have three bedrooms on the ground floor. We look forward to welcoming you back to The Crown Hotel in the near future

BEDROOMS _ 7 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 23 Apr 2010

andrew mcdermott said the following about Crown Hotel:

hotel very clean and tidy.staff all very pleasant&obliging at all times.bar prices slightly over the top.all meals were of top quality and service 2nd to none.bedrooms cosy &clean but bathroom a bit outdated,all said we had a lovely quiet weekend and will certainly be back.

In response, Crown Hotel said the following:

Many thanks for your comments. We are in the process of refurbishing the hotel and I have taken your comments into consideration. We are delighted you enjoyed your stay with us and we look forward to welcoming you back to the Crown Hotel in the near future

BEDROOMS _ 7 / 10
SERVICE _ 7 / 10
FOOD _ 8 / 10
 
STAYED _ 13 Apr 2010

Terence Banks said the following about Crown Hotel:

Staff were friendly and efficient. Leisure facilities good and welcoming. Location excellent. Our stay was very relaxing and we would recommend this hotel highly.

In response, Crown Hotel said the following:

Many thanks for your comments, we are delighted you enjoyed your stay and we look forward to welcoming you back to the Crown hotel in the distant future

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 12 Apr 2010

A guest said the following about Crown Hotel:

Enjoyable stay. Very comfortable apart from close location to railway. Bedroom was a bit tired. Leisure facilities excellent.

In response, Crown Hotel said the following:

Many thanks for your comments, we are in the process of refurbishment and I have taken your comments into consideration. We look forward to welcoming you back to The Crown hotel again soon

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 0 / 10
 
STAYED _ 12 Apr 2010

Robert Rodger said the following about Crown Hotel:

Hotel was lovely and very clean. It was in a beautiful area. The only negative comment is the meals in the restaurant were a bit over the top, I preferred the bar meals which were delicious and not to rich. The leisure facilities were excellent and spotless. I will definately return to the Crown Hotel in the near future.

In response, Crown Hotel said the following:

Thank you for your comments. We have taken your comments into consideration. We look forward to welcoming you back to The Crown Hotel again soon

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 11 Apr 2010

Audrey McPherson said the following about Crown Hotel:

A real gem of a hotel.

In response, Crown Hotel said the following:

Many thanks for your lovely comment, we are delighted you enjoyed your stay. We look forward to welcoming you back to The Crown Hotel in the near future. Many thanks

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 10 Apr 2010

Jacqueline Watson said the following about Crown Hotel:

A big thank you to the Crown Hotel for a great weekend. We got an upgrade which was very good All the facilities at the hotel were excellent and the meals were first class (the lemon tart was great) Hope to visit your hotel again as soon as we can arrange it. Many thanks.

In response, Crown Hotel said the following:

Thank you for your lovely comments. We are delighted to hear that you enjoyed your stay here with us at the Crown hotel. We look forward to welcoming you back to the Crown at a date that suits you soon. It was our pleasure having you here with us

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 1 Apr 2010

Douglas Brown said the following about Crown Hotel:

A really wonderful hotel, loathe to say too much in case it gets over popular, then there would be no room for me.

In response, Crown Hotel said the following:

Thank you for your comments. we are delighted you enjoyed your stay with us at The Crown hotel and we look forward to welcoming you back soon

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 1 Apr 2010

Stephen Holloway said the following about Crown Hotel:

Great hotel, staff very helpful, we had a great stay

In response, Crown Hotel said the following:

Thank you for your comments. We look forward to welcoming you back to The Crown Hotel again in the near future

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 19 Mar 2010

A guest said the following about Crown Hotel:

Had a lovely pleasant stay as usual, thank you! Will be back again this year for sure.

In response, Crown Hotel said the following:

Thank you for your comments. We look forward to welcoming you back to The Crown again soon

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 29 Jan 2010

Colin Baty said the following about Crown Hotel:

Enjoyed a lovely weekend in Wetheral at the Crown Hotel. we were allocated an upgraded room on arrival and that set the tone for the weekend. We could not fault the hotel, catering or lesure staff everyone was great. Meals were excellent with a good choice of menu. Doubt if we have been at an other hotel which offers so much for the price we paid. Would definately come and stay again

In response, Crown Hotel said the following:

We are delighted you had a lovely weekend with us. It was our pleasure to look after you. We look forward to welcoming you back to the Crown hotel again in the new future

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 19 Nov 2009

N Mann said the following about Crown Hotel:

we booked a spa break which was fantastic.the staff from the maid to management and leisure suite were so friendly and caring especially when one of our party took ill,they could not have been more helpfull.food was fantastic and rooms comfortable the only downside was the bathroom could be more up to date [if that is a downside]but everything spotless

In response, Crown Hotel said the following:

Thank you for your comments, we are pleased you had a lovely stay with us. we look forward to welcoming you back to the Crown Hotel again soon

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 13 Nov 2009

KENNETH CROSS said the following about Crown Hotel:

excelent food,staff very helpfull,hotel very clean through out.This is the third time I have been at the crown hotel and I would go back again. The only problen my wife and I had that we did not get our upgraded room and the room we had just happend to be over a squash court but we still had a very enjoyable time. time

In response, Crown Hotel said the following:

Thank you for your comments, room upgrades are available subject to availability. As you stayed two nights, we did not availability for an upgrade for the two nights, we apologise. We look forward to Welcoming you back to The Crown Hotel soon.

BEDROOMS _ 5 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 13 Nov 2009

Audrey Ford said the following about Crown Hotel:

Only issue I had was that we were told that by booking on line we qualified for a room upgrade ,we did not receive one.We did ask but there werenone available.Surely this should be determined at the tim of booking

In response, Crown Hotel said the following:

Thank you for your comments. Room upgrades are subject to availability are are a request. Im sorry there were none available. We look forward to welcoming you back to the Crown Hotel in the near future

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 20 Oct 2009

A guest said the following about Crown Hotel:

excellent, enjoyed stay very much.

In response, Crown Hotel said the following:

Thank you for your comments, we look forward to welcoming you back soon

BEDROOMS _ 9 / 10
SERVICE _ 7 / 10
FOOD _ 9 / 10
 
STAYED _ 17 Oct 2009

May Gray said the following about Crown Hotel:

very helpful staff,nice setting. would definately use again

In response, Crown Hotel said the following:

Thank you for your comments, we look forward to welcoming you back soon

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 11 Oct 2009

A guest said the following about Crown Hotel:

an excellent place to stay and great value for money and staff very friendly

In response, Crown Hotel said the following:

Thank you for your comments, we look forward to welcoming back soon to the Crown Hotel

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 27 Sep 2009

A guest said the following about Crown Hotel:

No complaints. Lovely room, and glad to be on the south side. Everything clean and well appointed. Bed had no top sheet - not sure if that was meant to be; but I was a bit embarrassed to be next to douvet when other guests would later be, as well. Radio came on at 8 am of its own accord - maybe previous occupant had set it (no problem to me because I was awake, due to jet lag, anyway). Radio reception was a bit iffy; but those clock radios are not brilliant. Nice to have access to a bath. Hotel staff obliging.

In response, Crown Hotel said the following:

Thank you for your comments. we are pleased you had a pleasant stay with us. WE dont put top sheets on our beds but we do change our duvet covers whenever a guests leaves the room. Im sorry that the radio had come on at 8.00am it will have been set from the previous guest in the room. We look forward to welcoming you back to the Crown Hotel again in the near future

BEDROOMS _ 8 / 10
SERVICE _ 6 / 10
FOOD _ 7 / 10
 
STAYED _ 11 Sep 2009

A guest said the following about Crown Hotel:

The hotel is comfortable, and located in a lovely village with nice walks from the hotel.The staff tried to be helpful, and the one problem we had was sorted to our satisfaction.

In response, Crown Hotel said the following:

Thank you for your comments. we look forward to welcoming you back to the Crown Hotel in the near future. Kind Regards Danielle Stuart

BEDROOMS _ 6 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 14 Aug 2009

A guest said the following about Crown Hotel:

Nice hotel, helpful and friendly staff. The rooms in the main building are lovely and well-equipped, but the block of new rooms at the back of the hotel is a little soulless, and can be noisy when there are functions on. Car parking also a problem when functions are on.

In response, Crown Hotel said the following:

Thank you for your comments. Some rooms can be subject to function noise when there is a wedding or function on and this also takes up spaces in our car park. We are pleased you enjoyed your saty here with us at the Crown Hotel and we look forward to welcoming you back again soon

BEDROOMS _ 4 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 13 Aug 2009

A guest said the following about Crown Hotel:

You get a slightly different view of the hotel to that advertised on their website - the car park at the rear was packed and the spaces were extra small. It could do with a little spruce up too! The service from the moment we entered the hotel was undoubtedly excellent. Our room was on the small side and was decorated to a reasonable standard. It was also well equipped with the standards: iron and board, hairdryer, tea&coffee facilities and trouser press. Our bathroom was a little cramped and desperately needed refurbishing - particularly the shower head which was fixed to the tiles. There was also a fan situated on the flat roof outside our room window which sparodically came on and off 24/7. Also, slightly more annoying was the rhythmical knocking sound which came on and off and appeared to be coming from one corner of our room. We are quite heavy sleepers but this annoyed us during our 1st night. If we hadn't been visiting a relative we would have changed rooms. The evening meal in the restaurant was very enjoyable. The food was delicious and the menu suited all tastes - if a little over-priced. The service was a little on the slow side considering how empty the restaurant was (but we weren't sure whether a function was going on.) The breakfast was great and we both enjoyed the food and the choice on the menu.

In response, Crown Hotel said the following:

Thank you for your comments. We are in the process of undertaking refurbishment and we have taken your comments into thought. We look forward to welcoming you back to the Crown hotel again soon

BEDROOMS _ 6 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 11 Aug 2009

Kathleen Hunt said the following about Crown Hotel:

On arrival at the hotel, we were disappointed to learn that our bedroom was on the 2nd floor. This was despite the fact that I had requested a ground floor room as my mobility is not so good. I had a print-out of my confirmation with me, but sadly the hotel had not had any notification from you that this was a specific requirement!! They managed to find us a room on the lst floor for the first night, and a ground floor room for the second night. Staff throughout were very helpful and kind, but I think that any special requests when booking should be passed on to them by you. I believe that they also plan to take this matter up with you. If I had been a wheelchair user, I would have been unable to stay there, as it was, I managed the stairs, albeit slowly and with difficulty. This was NOT how we planned to celebrate our 45th Wedding Anniversary! I must stress again, that all staff were helpful and kind.

In response, Crown Hotel said the following:

From Classic Britain: Dear Mrs Hunt Thank you for taking the time to review the Crown Hotel. I am sorry about the inconvenience that you experienced and, in fact, the hotel did contact me at the time. You advise that you had a print out of the confirmation with you - the hotel received the same confirmation. In the comments section of your booking you wrote that you would 'prefer' a ground floor room. Unfortunately neither the hotel nor ourselves understood this to mean that this was a prerequisite of the booking. If the Crown or ourselves had known it was so, we would have arranged the room for you in advance. I am glad that you did enjoy your stay otherwise and hope that you will visit the hotel in the future. Kind regards Raymond McMillan Classic Britain Product Manager From Crown Hotel We are sorry that you were inconvenienced upon your arrival, but it was a pleasure to look after you and your husband. We were delighted to get you a bedroom on the ground floor on the 2nd evening. We look forward to welcoming you back to the Crown Hotel in the near future. Kind Regards

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 1 Aug 2009

Gerald Weir said the following about Crown Hotel:

The food is absolutely fab and one of the main reasons that we enjoy staying at the Crown.

In response, Crown Hotel said the following:

Thank you for your comments, we are delighted you had a pleasant stay with us. We look forward to welcoming you back to The Crown Hotel

BEDROOMS _ 4 / 10
SERVICE _ 9 / 10
FOOD _ 7 / 10
 
STAYED _ 26 Jul 2009

A guest said the following about Crown Hotel:

some of the bedrooms needed updating and especially the bathrooms at the front of the hotel.

In response, Crown Hotel said the following:

Thank you for your comments we are in the process of refurbishment and we have taken your comments on board. We look forward to welcoming you back to the Crown Hotela again soon

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 21 Jul 2009

A guest said the following about Crown Hotel:

very comfortable hotel,,staff friendly and very professional at all levels. food extremely delicous with lots of choice

In response, Crown Hotel said the following:

Thank you for your comments, we look forward to welcoming you back to The Crown Hotel again soon

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 17 Jul 2009

A guest said the following about Crown Hotel:

We have been at this hotel 3 times in the last 9 months. Bedrooms are fine , if a little dated, staff are brilliant and food is very good. We will visit again later in the year. It suits us very well and we like the part of the country it is situated in.

In response, Crown Hotel said the following:

Thank you for your comments, we are in the process of Refurbishment and we have taken your comments into thought. we look forward to welcoming you back to the Crown Hotel again soon

BEDROOMS _ 5 / 10
SERVICE _ 6 / 10
FOOD _ 6 / 10
 
STAYED _ 13 Jul 2009

A guest said the following about Crown Hotel:

This hotel now looks tired compared to when we stayed in it on severa occassions in the early 1990's

In response, Crown Hotel said the following:

Thank you for your comments, we are in the process of refurbishment and we have taken your comments into thought. we look forward to welcoming you back to the Crown Hotel again soon

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 7 / 10
 
STAYED _ 3 Jul 2009

david oakes said the following about Crown Hotel:

We had a lovely overnight stay. No complaints. Staff friendly and helpful. Hopefully we will visit again

In response, Crown Hotel said the following:

Thank you for your comments, We are pleased you had a lovely stay. We look forward to welcoming you back to the Crown Hotel again soon

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 30 Jun 2009

Gerald Weir said the following about Crown Hotel:

Great service from the staff and the hotel itself was always clean and tidy.

In response, Crown Hotel said the following:

Thank you for your comments. We look forward to welcoming you back to the Crown Hotel in the near future

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 10 Jun 2009

A guest said the following about Crown Hotel:

Excellent service, first class food. Dinner exceptional. As a disabled guest I found all areas accessible. A 3' single bed would have been preferred to the 2'6". This I suspect was to be used generally as a king size bedroom rather than a twin. But would be happy to return. Great value.

In response, Crown Hotel said the following:

Thank you for your comments. we look forward to welcoming you back to the Crown hotel again soon

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 29 May 2009

A guest said the following about Crown Hotel:

We were pleased with all aspects of our accommodation,food, service and ambience of the hotel.

In response, Crown Hotel said the following:

Thank you for your comments. we look forward to welcoming you back to the crown hotel in the near future

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 1 May 2009

john mcrobbie said the following about Crown Hotel:

will be back . very good

In response, Crown Hotel said the following:

Thank you for your comments, we look forward to welcoming you back soon to The Crown Hotel

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 24 Apr 2009

John Brian Dawson said the following about Crown Hotel:

Excellent Hotel, good food well presented, friendly and courteous staff. Hotel situated in very pretty village.

In response, Crown Hotel said the following:

Thank you for your comments. we look forward to welcoming you back tothe Crown hotel in the near future.

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 17 Apr 2009

Gordon Dickson said the following about Crown Hotel:

Wetheral is a delightful village and the Crown Hotel is a lovely hotel with lots of charm. The weekend that we were there was pleasantly warm and the gardens were a treat to relax in, read the morning papers, have a drink and unwind. The gym and pool were very well managed and a big plus. All in all, the Crown Hotel was a terrific hotel; lovely ambiance, good food and wonderful staff. We will certainly be returning again. Gordon and Linda Dickson, Renfrew.

In response, Crown Hotel said the following:

Thank you for your comments Mr & Mrs Dickson. We are delighted to hear that you enjoyed your weekend with us at the hotel.It was our pleasure to look after you We look forward to welcoming you back to the Crown Hotel Soon Kind regards

BEDROOMS _ 6 / 10
SERVICE _ 10 / 10
FOOD _ 8 / 10
 
STAYED _ 17 Apr 2009

John Kennedy said the following about Crown Hotel:

Very much enjoyed our stay at the Crown Hotel. The hotel is very good and offers the best in traditional hospitality. It is very comfortable and the village of Wetheral itself is beautiful and a great base for exploring the North Lakes and beyond. Would definitely return.

In response, Crown Hotel said the following:

Thank you for your comments. we are delighted to hear that you enjoyed your stay, it was a pleasure to look after you. We look forward to welcoming you back to The Crown hotel soon. Kind regards

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 16 Apr 2009

Gerald Weir said the following about Crown Hotel:

We always get a friendly welcome at the Crown. The pub is really cosy, and the leisure club lets you work off all the calories from the great food in the conservatory restaurant.

In response, Crown Hotel said the following:

Thank you for your comments. We are delighted you enjoyed all aspects of the Hotel. We look forward to welcoming you back to The Crown Hotel again soon.

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 14 Apr 2009

A guest said the following about Crown Hotel:

A little maintenance was required in the bedroom. However overall our stay was very pleasant and we would stay again

In response, Crown Hotel said the following:

Thank you for your comments. We will be undertaking refurbishment of the hotel this year and we have taken your comments into consideration for our refurbishment. We look forward to welcoming you back to the Crown Hotel soon Thank you

BEDROOMS _ 5 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 29 Mar 2009

A guest said the following about Crown Hotel:

We found our stay the crown at wetheral very enjoyable and found the staff helpful and pleasant.The dining room was pleasing with lovely views of the garden. Thought the other public spaces would benefit a freshening up.

In response, Crown Hotel said the following:

Thank you for your comments. This year we will be decorating our public areas ane we have taken your comments into consideration. We look forward to welcoming you back to the Crown Hotel

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 28 Mar 2009

Neil Christie said the following about Crown Hotel:

been at this hotel a number of times now /as good as ever

In response, Crown Hotel said the following:

Thank you for your comments , we look forwatd to welcoming you back to The Crown Hotel soon

BEDROOMS _ 10 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 27 Mar 2009

Pauline Bowman said the following about Crown Hotel:

Stayed at the crown hotel for three nights over a long weekend. Had a fantastic time. Could not fault the hotel at all. Room was fabulous, stayed in the broadbeck suite at no extra cost, a real unexpected bonus as we already had got a great deal. Evening meals were amazing and the service was very good. Have stayed at this hotel twice before and have never been disapointed. I would recommend it to anyone as it is a great base to explore Scotland and the Lakes.

In response, Crown Hotel said the following:

Thank you for your comments, we are delighted to hear that you again had another enjoyable stay here with us. We look forward to welcoming you back to the Crown Hotel again soon

BEDROOMS _ 9 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 27 Mar 2009

Andrea Lawrie said the following about Crown Hotel:

This is a very well run hotel with excellent service. The food was vell presented and the rooms were very clean and comfortable. I would have no hesitation in recommending this hotel.

In response, Crown Hotel said the following:

Thank you for your comments, we are delighted to hear you had a pleasant stay with us. We look forward to welcoming you back to the Crown Hotel soon

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 27 Mar 2009

A guest said the following about Crown Hotel:

FRIST VISIT TO HOTEL PLEASANT WEEKEND FOOD GOOD ROOM COMFORTABLE WOULD COME AGAIN

In response, Crown Hotel said the following:

Thank you for your comments, We are pleased that you enjoyed your stay here with us at The Crown Hotel. we look forward to welcoming you back to the Crown Hotel shortly

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 10 / 10
 
STAYED _ 20 Mar 2009

M Dempster said the following about Crown Hotel:

We were very pleased with the hotel settings and our room was great and had a balcony overlooking the gardens. The meals were excellent and the break overall was terrific value for money. The hotel was near a train station and on a hourly bus route to Carlisle. We had an excellent weekend break

In response, Crown Hotel said the following:

Thank you for your comments. we are pleased you enjoyed you stay here with us at The Crown Hotel and we look forward to welcoming you back soon

BEDROOMS _ 7 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 6 Mar 2009

Marie Partridge said the following about Crown Hotel:

Hotel clean and comfortable, food and service very good. Only complaint was the beds, mattresses were old and lumpy and the same with the pillows.

In response, Crown Hotel said the following:

Thank you for your comments. We are currently in the process or changing all our matressses and pillows throughout the Hotel. We look forward to welcoming you back to the Crown Hotel

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 9 / 10
 
STAYED _ 12 Sep 2008

A guest said the following about Crown Hotel:

keep going back then whenever possible.greathotel for chilling out from the moment you arrive to the moment you leave

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 18 Jul 2008

A guest said the following about Crown Hotel:

Not easy to find in the village but well worth it! Excellent swimming pool & facilities. High quality of restaurant service

In response, Crown Hotel said the following:

Thank you for your comments. We are sorry to hear that you found the Hotel hard to find. The are signs in the village and on the A69 to guide you to the hotel, but you may have missed them. We are delighted that you had a great time at the Crown Hotel and we look forward to welcoming you back to the Crown hotel at any time.

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 7 / 10
 
STAYED _ 8 Jul 2008

A guest said the following about Crown Hotel:

This was an excellent Hotel with very high standards, we would stay again.

In response, Crown Hotel said the following:

Thank you for your comments. we are delighted that you enjoyed your stay with us and we look forward to welcoming you back to the Crown Hotel at any time

BEDROOMS _ 9 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 1 Jul 2008

A guest said the following about Crown Hotel:

It was amazing just what we needed the lesuire facilities are a fantasic 12m pool, jacuzzi, uni sex steam room and single sex saunas in the changing rooms. We stayed in the cottage which was fabulous it had 2 bedrooms, 2 bathrooms, livingroom with dining area and a kitchen. Room service was reasonable and very tasty. Were already planning our next visit 10/10

In response, Crown Hotel said the following:

Thank you for your comments, we are pleased that you enjoyed your stay with us. We look forward to welcoming you back to the Crown Hotel in the near future

BEDROOMS _ 8 / 10
SERVICE _ 8 / 10
FOOD _ 9 / 10
 
STAYED _ 20 Jun 2008

A guest said the following about Crown Hotel:

The food was excellent in the restaurant, one of the nicest meals I have eaten in a hotel for some time. Leisure centre was better equipped than most hotel gyms.

In response, Crown Hotel said the following:

Thank you for your comments, we are pleased that your enjoyed your stay with us. we look forward to welcoming you back to the Crown Hotel in the near future.

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 15 Apr 2008

A guest said the following about Crown Hotel:

We stayed for one night at the Crown Hotel and thoroughly enjoyed it. I stayed with my sister, mother and Grandmother, for her 85th Birthday. We arrived early and were checked in without a problem. We had lunch in the bar of the hotel, which was very pleasant, just like a local pub, food and service great. Then went to the leisure club where we all had pampering treatment from the beautician Rachel who was very helpful and gave my 85-year-old grand mother her very first manicure. We then relaxed by the very clean pool with coffees. The evening meal in the conservatory restaurant was lovely, plentiful and a good price. Would definitely stay again.

In response, Crown Hotel said the following:

Thank you for your comments, we are delighted that you enjoyed your stay with us at the Crown Hotel. We look forward to welcoming you back to the Crown Hotel in the near future

BEDROOMS _ 7 / 10
SERVICE _ 8 / 10
FOOD _ 8 / 10
 
STAYED _ 14 Apr 2008

A guest said the following about Crown Hotel:

The best part of the stay was using the leisure facilities. It was the first time I've ever beaten my Dad at squash! Lovely weekend made even better by the accomodation. Thank you

In response, Crown Hotel said the following:

Thank you for your comments. we are delighted to hear that you enjoyed your stay with us. Our leisure facilities make our guests stay very relaxed. We look forward to welcoming you back to the Crown hotel in the near future

BEDROOMS _ 8 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 30 Mar 2008

A guest said the following about Crown Hotel:

Amazing this hotel does not mention one of its finest attributes - the fact that it is only 100 yards from the railway station in Wetheral. We arrived by train and it seems that hardly anybody ever does but it was very convenient. Good place to stay overnight with excellent lesiure centre. A good thing to do, however you arrive, is to go down to the station and walk over the footbridge across the river Eden to the Corby Bridge Inn on the other side, less than 10 minutes walk away. Oh, the breakfast was good too.

In response, Crown Hotel said the following:

Thank you for your comments. We are delighted to hear that you enjoyed your stay with us at the Crown Hotel. Our location is ideal for being situated right on Wetheral train station , with train connections into Carlisle train station. We look forward to welcoming you back to the Crown Hotel in the near future

BEDROOMS _ 10 / 10
SERVICE _ 10 / 10
FOOD _ 10 / 10
 
STAYED _ 13 Mar 2008

A guest said the following about Crown Hotel:

Very easy to get to from the M6 and there were various signposts around. However, set back off main road at village and it just needed that last sign at the junction . Wetheral railway station at bottom of road but far enough away to generally not hear them. It is about 5 miles from Carlisle and about 20 miutes from Scotland, good place to reach all local historical sites. Food excellent but would have been more tempted to eat there if price had been lower in the main restaurant, we ate in Waltons Bar, good price good selection and tasty. Room and bedding all clean. Staff very oblibimg, nice and friendly. Would definitely go again.

In response, Crown Hotel said the following:

Thank you for your comments, we are pleased that you enjoyed your stay here with us at the Crown Hotel. There is a sign at the top of the road in the village stating the location of the hotel, but you may have missed the sign. Our food in the Conservatory restaurant is priced similar to other three star hotels. We do offer both fine dining in our restaurant and bar meals in Waltons bar . We look forward to welcoming you back to the Crown Hotel in the near future

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 8 / 10
 
STAYED _ 26 Feb 2008

A guest said the following about Crown Hotel:

lovely hotel . lovely spa facilitys would definantly recommend anyone going .. was great to have a luxury bedroom with 4 poster and extras. as only paid very little for a basic room

In response, Crown Hotel said the following:

Thank you for your comments. We are pleased that you enjoyed your stay with us at the Crown hotel. We always strive to make all our guests enjoy their stay . We look forward to welcoming you back to the Crown Hotel in the near future

BEDROOMS _ 8 / 10
SERVICE _ 9 / 10
FOOD _ 10 / 10
 
STAYED _ 16 Jul 2007

A guest said the following about Crown Hotel:

This is a traditional hotel with a modern wing for conference and leisure facilities.All the staff were very friendly and helpful, clearly enjoying their jobs.We were upgraded to a "four poster" bedroom which was comfortable and peaceful. The hotel is quite near to a railway line, but shielded by an embankment so noise was not a problem.The restaurant is quite modern with a timber ceiling and picture windows which look over the delightful gardens. The food was very good quality and well presented. Wetheral is an attractive, quite "upmarket" village and the hotel is a very comfortable place to stay.

In response, Crown Hotel said the following:

Thank you for your comments, we are pleased that you enjoyed your stay with us at the Crown Hotel. We look forward to welcoming you back to the Crown Hotel in the near future.