TERMS AND CONDITIONS
Best Available Room
Featured hotels will allocate you the best available room on arrival at no extra charge.This may be the best room in the hotel, or if the hotel is busy, the best available standard room. Available only for twin, double and single rooms. We cannot guarantee best available rooms in Family or triple rooms. Feature rooms and suites cannot be upgraded.Best available rooms are subject to availability. Please note that the fact that a hotel offers a best available room does not guarantee that the room will be upgraded - the upgrade is dependent on availability. If a room upgrade is a prerequisite of booking, please book the upgraded room. If you have paid a supplement for a superior or executive room, you will get the best available superior or executive room
Room Types
Single Room - Sleeps 1 (Single bed or Double/Twin for sole occupancy)
Double Room - Sleeps 2 people
Twin Room - Sleeps 2 people
Triple Room - Sleeps 3 people (Bed types will vary by hotel)
Family Room - Sleeps 3, 4 or 5 people (Bed types will vary by hotel)
What happens when the booking has been submitted?
Your booking will be transmitted to Classic Britain central reservations by secure server and instantly passed to the hotel, using the latest encryption technology. As soon as you have submitted your details, your reservation will be confirmed.You will receive an email confirmation more or less by return detailing your confirmation details and booking reference number. Please note, we undertake to provide you with the most up to date availability in all our hotels. With our luxury , pamper and romatic breaks, you will be allocated upgraded accommodations as specified. On occasion, a particular room type may not be available, in which case we will inform you of a similar room type. We guarantee no deposit will be taken from your card, except if you are booking an activity package, where payment may have to be made in advance or a festive break when a deposit may be required. Classic Britain will notify you right away should this be the case. You pay the full amount at the hotel. Bookings requiring more than 3 rooms are on request only. You can book more than 3 rooms online and we will endeavour to get back to you within 48 hours either confirming the booking or offering an alternative where possible.
How to enter promotion codes?
You will find the promo code entry box underneath the quick search box, top left of the home page page,
What about special offer rates?
The special rates we feature on this site, are the best available, and cannot be used in conjunction with any other discounted offers. Classic guarantees lowest available rates, which apply at the time of the booking.
Can I book Christmas and New Year breaks on the short break rate?
Our short break rates or any special offers are not valid during the festive period (23 Dec-27 Dec and 30 Dec- 2nd Jan),Special, Festive breaks are available on our Festive breaks page. Festive breaks are sold as packaged rates and unless otherwise stated are only available for the amount of nights shown. Please note that deposits may be required by hotels for festive breaks and full balance may have to be paid a few months in advance of arrival.
What happens if a booking is made within 24 hours of arrival?
Transmit your booking as normal , and you will receive your confirmation booking reference number by email more or less by return. Any bookings made on the day of arrival, we do recommend you telephone the hotel before arrival to ensure your booking has been processed.
What is the payment procedure?
Classic Britain ask for a credit or debit card to secure your booking. No payment is taken from this card by us or the hotel. Payment is then made at the hotel by the guest on departure. This can be made either by credit/debit card, cash or cheque. If you do not have a credit or debit card to hold the booking we then ask for a Cheque to be sent within 5 days of making the booking for the amount of £30 per adult. Once the cheque is received at Classic Britain; your booking will be confirmed to you by email showing your booking reference number. If sending a cheque, please note that we are unable to hold rooms.
What about Children?
Hotels childrens charges policies may slightly vary but, in the vast majority of cases, up to two children under 15 years sharing a room with two adults receive free accommodation, and pay for meals, which are made on booking:
0 - 4 years.No charge for accommodation, pay for meals as taken.
5 - 9 years. £5 Bed & Breakfast. £10 Dinner, Bed & Breakfast.
10 - 14 years.£10 Bed & Breakfast. £18 Dinner, Bed & Breakfast.
Where available, all children have free use of hotel leisure facilities, but please check with your hotel for any child restrictions. Children's charges are calculated in the price shown and payable at the hotel.These rates are not valid during the festive season. Children's menus are supplied. If you wish your children to dine from the Table D'Hote menu, an extra charge may be made. Please check with hotel beforehand.
Is the price quoted likely to change before arrival?
Prices are guaranteed, unless the government VAT should change or there is an additional tax imposed. Prices shown on each hotel screen is based on a per person per night basis, sharing a twin or double room, and includes accommodation with private facilities, full hot breakfast. If you have booked dinner, then this is a choice 3 course plus coffee table d'hote menu unless otherwise stated. Some hotels who do not offer a table d'hote menu will offer an allowance towards the a la carte menu. Prices include 20% VAT.
What happens if I have to cancel my booking?
If you have to cancel your booking, you can do this by the following methods:
- Online by logging into your bookings account using your e-mail address and the password given at the time of booking,
- By sending us an e-mail with your Hotel Booking Reference, Hotel Name and Arrival Date to enquiries@classicbritain.com or
- By calling our reservations department on 0845 1306 241.
Please do not contact the hotel direct as we have to cancel the booking for administrative purposes. There is a scale of cancellation charges as follows:
More than 48 hours before published check in time - NO CHARGE
Less than 48 hours before published check in time - Charged for the 1st night of Stay. Unfortunately, we are unable to refund any cost for extra items booked on your behalf such as green fees, activities or rail tickets
When are the check in and out times?
You can check in anytime after 15.00 hours. If you are going to be very late in arriving, then it would be helpful if you could let the hotel know. Check out time is by 11.00 hours. Each hotel page indicates check in and check out times. If you are arriving early, please let Classic know beforehand, and we will try and have a room ready for you. If you are checking out late, then please notify hotel on arrival.
When are the mealtimes?
Although there may be slight variations, breakfast is served between 07.30-09.00 hours, and a little later on Sundays. Dinner is served between 18.30-20.00 hours. See each hotel page for exact opening times
Can I take my pet?
Some hotels allow dogs although not in public areas eg restaurant. Most hotels will make administration charge. To find hotels which allow dogs, please click on the Inspire Me search and select 'Pets Allowed' in the Personal Preferences section or 'Pet Friendly Hotels' in the top navigation bar under 'Our Hotels'.
What happens if there is a problem?
If you are not happy with any aspect of your hotel, please notify a member of the management team right away, so they have the opportunity to rectify matters. If you are still unhappy then contact Classic Britain Customer Support on 0845 1306 241 and we will assist you as much as we can. If, after your stay, you are still unhappy, then please write to Classic Britain.
Hotel guest reviews
Every hotel on our site has guest reviews on its page. These reviews are from guests who have stayed at the hotel with Classic Britain and have sent us feedback on their stay. The views expressed by guests are not necessarily the views of Classic Britain.
Is all the information on this website accurate?
We endeavour to provide you with the most up to date information about all our hotels. Some hotels may have specific policies regarding the use of their facilities. If you wish further information, please contact Classic Britain. However, we cannot be held responsible for any genuine errors or omissions. As we are constantly updating our website, we reserve the right to change, amend or vary arrangements without notice. Any variation in prices, or a major change, will be notified to you in writing prior to your arrival.
Am I insured?
All of our breaks do not include insurance, we have, however, made arrangements with Planet Earth Insurancewho can provide you with full insurance cover.The information Classic has provided you with regarding Visitor Centres and attractions are researched for your information. Classic Britain will not be held responsible for any grievance which may come about by visiting one of the listed sites.
Special needs facilities
We welcome all guests however please note that not all of our hotels offer special needs facilities and rooms. We have provided detailed information about all our hotels, including disabled assisted rooms and steps into the hotel. Please mark clearly on the booking form any special needs you require, or call our reservations team on 0845 1306 241.
Activities and Visitor Centres
If you book a package which includes an element other than hotel, such as golf, then you are bound by the terms and conditions of the provider. Classic Britain will not accept any responsibility for injury or non-provision of an activity or element, save the refund of any money paid. Also, Classic Britain has listed 1000's of worthwhile things to see and do in the UK. Classic Britain has researched these to make it easier for you to arrange your break or holiday, the list is not to be treated as recommendations and are bound by each providers own terms and conditions.
Disclaimer
Classic Britain will not be held responsible if the hotels fail to provide any services which have been confirmed, in the following circumstances:
1. Industrial action by employees at either hotel, Classic Britain or a major supplier.
2. Destruction or damage to the hotel or Classic Britain offices.
3. Civil disturbance or riot.
4. Postal, fax or web bookings which do not reach Classic Britain on time. Or Where Classic Britain cannot correspond due to incorrect information being supplied, or equipment malfunction such as an inoperative fax machine or e Mail server error or pc not able to accept incoming mail.
5. The necessary payments have not reached Classic Britain on time.
Classic Britain is a trading name of Classic Scotland Ltd, VAT no 680 4667 14, registration number 1688893 and whose registered offices are at 3 Dunlop Street, Strathaven, Scotland ML10 6LA
Privacy Policy
DATA PROTECTION
As a result of you making your booking, we will obtain details of your name and address and possibly other information about you which constitutes personal data for the purposes of the Data Protection Act 1998. The information that you provide Classic Britain with in order to make your booking will only be used for the purpose of carrying out this one transaction. Any credit or debit card details will not be stored by Classic Britain or its member hotels for any future use. By agreeing to these terms and conditions you will be deemed to have consented to this processing. However, if you do not wish to be placed on our mailing and /or our emailing list to receive information about future offers and services provided by Classic Britain Hotel Consortium, please write to:
Data Protection Dept, Classic Britain Hotel Consortium, 3 Dunlop Street, Strathaven. Lanarkshire. ML10 6LA
If you wish to access your personal data held by us, please write to the same address.
The Classic Britain website contains links to other tourism-related sites. Classic Britain has no control over these sites and we advise you to read their privacy statements prior to disclosing any of your personal information.
Cookies Policy
1. What is a cookie? A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a device) browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the classicbritain.com features. Each browser is different, so check the Help; menu of your browser to learn how to change your cookie preferences.
During the course of any visit to classicbritain.com, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
2. How does Classic Britain use cookies?Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our entertainment pages, we might find this out from your cookie and highlight entertainment information on your second and subsequent visits. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy and selecting, Block all cookies using the sliding selector.) This will, however, have a negative impact upon the usability of many websites including this one.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
Free to book
.jpg)
