Q. What happens if I forget my password?
A. Either send an email by selecting the “Forgot my password” in the Log In section, and we will send you an email by return, or call 0845 1306 241 during office hours.Q. Can I make a booking at short notice?
A. Yes you can make a booking on line right up to the last minute. For bookings within 24 hours we advise you call 0845 1306 241 to double check your booking is okay.Q. Can I make a booking for a family with more than 2 children?
A. Some hotels have rooms large enough for 2 adults and 3 children, but phone 0845 1306 241 to check. Much depends on the ages of your children. If you have 4 or more children then 2 rooms would have to be used, with your 2 eldest children being charged at adult rate.Q. What if there is 1 adult and 1,2 or 3 children in a Family Room?
A. Although there are exceptions in the quiet months, hotel policy is for the eldest child to be charged at the adult rate. If in doubt, please call sales support.Q. Can our children dine with us in the evening?
A. Yes, our hotels do provide this facility, and there is an allowance set aside for childrens meals. Normally a children’s menu will be offered, although older children can eat off the Table D’hote dinner menu, and receive ½ portions. If your child wishes a full portion, then an extra charge will be added to your bill. A small number of hotels assign particular times for family dining.Q. What does our evening meal include?
A. In the vast majority of cases, a choice 3 course dinner plus coffee is included in the DBB price. In some hotels like the Cairndale in Dumfries, Dundarach in Pitlochry and the Queens in Perth, there is an allowance provided, which is sufficient for you to select 3 courses from. If in any doubt please ask the Restaurant Manager. Some hotels will offer a 2 course dinner as part of a deal but this will be advised on the break page copy details.Q. Will I receive any special requests I make?
A. We cannot always guarantee requests, but most of the time they are provided. Special needs are catered for eg. dietary requirements, allergies, and access needs.Q. Can I bring my pet?
A. Most but not all hotels allow pets, and some hotels do charge. Please refer to each hotel, which will provide you details of their pet policy. Please note though that pets are not allowed in the public areas of the hotel.Q. How can I pay for my break?
A. On the booking form there is a section where you enter your credit card or debit card details. We only use your card to secure your room. We DO NOT take any deposit or any money from your card. We DO NOT have any booking fee.On arrival at the hotel you will be asked to verify your card details and you pay for your break together with any extras at the end of your stay. Please note that hotels will take a deposit for particular breaks eg FestiveQ. How safe is it for me to disclose my card details on your site?
A. We have taken all precautions to ensure your details cannot be obtained by another party except the hotel you are staying in. We use the latest encryption technology to make it safe, and you will see a padlock either at the bottom right hand side of your screen or beside the address bar before you start entering your card details. The address will also start 'https' - this means our site is a secure and protected area. Your card details are used for this one transaction only.Q. What can I do if I prefer to pay by cheque?
A. Simply highlight on the booking form that you will send us a £30 per adult deposit right away, and we will hold your reservation for 5 days. After which space will be automatically released. Cheques are to be paid in UK Sterling and originate from a UK bank.Q. Can I amend a booking?
A. Yes you can amend a booking at any time, and we are one of a very few sites which do not charge for any amendments you make. Any amendments within 48 hrs of arrival which results in reduction in the number of rooms may incur a cancellation charge. Please note that you cannot amend your booking online. If outwith 48 hours of arrival, you can cancel the original booking and rebook.... or give us a call on 0845 1306 241. If you wish to amend your booking within 48hrs, there may be cancellation charges.Q. What if I have to cancel my Break?
A. If you cancel more than 48 hours prior to 6pm arrival, then there is no charge at all. If you cancel within this time, then the hotel will deduct the full amount of stay from your card.
On occasions, due to extraordinary circumstances eg bad weather or serious illness, then the hotel may overlook the charge. We do recommend you consider taking out necessary insurance to avoid any loss. To cancel online - please log in using your email address and password, view your booking details and click on the 'Cancel Booking' button. If you are unsure please give us a call on 0845 1306 241Q. Where can I obtain rail times?
A. Contact National Rail Enquiries on 08457 48 49 50.
Q. If I have booked a Spa break or a golf package what happens?
A. Once we have processed your booking please contact the hotel in advance of your arrival , to arrange times for your spa treatments or tee off times. Hotel contact details will be sent with your confirmation.Q. Once my booking has been sent, is it treated as confirmed?
A. Yes, we will email you within 24 hours to let you know this is the case, once the hotel has had time to secure your reservation on the card details provided. For extremely late bookings, within 24 hours of arrival, we do recommend you telephone our office before travelling. Due to the restriction of family rooms, there may be occasion we have to refuse family rooms over peak periods like school holidays or when there is refurbishment works being carried out.Q. Should I check with the hotel my booking is confirmed?
A. No, this is not necessary, and can sometimes cause confusion. If you have any doubt, please contact Classic for verification.Q. How can I check my booking?
You can either call us on 0845 1306 241 or check your booking online - use the log in at the top right hand side of the home page or go to the log in page. Q. If I am arriving late will my room be held?
A. Yes, as long as you have submitted a valid charge card, or we have received your deposit cheque then your room will be held for you. Please let us know if you will be a late arrival, so we can inform the hotel for dining purposes.Q. Can I make a booking if I live outside the UK?
A. Yes, you can make a booking from anywhere in the world. Prices are quoted in pound sterling and the hotel will charge you in pounds sterling. Please make your booking in normal way.Q. How do I get a BEST AVAILABLE room?
A. Not all hotels offer this added value. See a list of the hotels by clicking here or refer to (I) in the features column of our promotional literature. Best Available Rooms are for web bookings only and entitle you to be allocated the best available room on the morning of your arrival. This may mean you get the best room in the hotel, or the best of the standard rooms. It depends how busy the hotel is and is subject to availability.Q. If I want to phone you when are you open?
A. Our Sales Support is open Monday – Friday 0900 – 1730 hrs
Central Reservations is open Monday – Friday 0800 – 2000 hrs.
Saturday 1000 – 1500hrs and Sunday 1100 – 1900hrs.
Q. What happens if I have a complaint?
A. In the unlikely event you are not happy with our reservations or web service then email Classic’s Managing Director, Andrew Simpson at andrew@classicbritain.com.
If there is a certain element not up to par at the hotel, then it is important you notify the Management of the hotel right away, so they have the opportunity to resolve the matter. If you are still not happy, then you can either call our office, whilst at the hotel, or email or write to us when you get home.Q. Are my personal details safe with you?
A. Absolutely, we will not divulge any of your details to a third party. Please refer to our privacy policy.Q. When can I check in, and when is check out?
A. Earliest check in is 1500hrs. if any earlier we cannot guarantee your room will be ready. Check out is by 1100hrs. If you wish a later check out time, let us know at the time of booking. There may be an additional charge though.Q. Smoking rooms
A. Due to changes in the law, most hotel rooms are now non smoking. Some hotels offer smoking rooms and this will be indicated on the hotels home page. Some hotels (but not all) have a smoking area set aside outside the hotel for the use of smokers. Please note that hotels will penalise anyone smoking in a non smoking room. To find out hotels who still have smoking rooms, please use our Inspire Me section of the website
