No-one else comes close to the guarantees Classic offers Guests
Its not just the great rates, or the best available room upgrade you could get. Or for that matter the easiest and most secure of booking systems, Classic offers more, far more than other web sites out there:
1. FREE to book
Classic Britain does not charge a booking fee - there are NO hidden charges
2. FREE to change your mind
Want to change your booking? Amend your dates (+48hrs), or change the names of the guests, there will be NO charge. If you have to cancel your break , then again there will be no charge as long as we know 48 hours before a 5pm arrival time. The vast majority of sites will charge you as much as £25 to make even the slightest amendment.
3. NO upfront payment
We do not ask you for a deposit or a % of the booking in fact we do not ask for any payment at all. All we require is a vaild debit/credit card number to secure the booking. Most other websites ask for a deposit or even full payment on booking. With Classic we offer you the safest and surest way for you to book, with no financial risk to you whatsoever. You pay ALL your bill at the hotel.
4. GUARANTEED best rate
Classic Britain constantly monitors the 12 most popular travel and hotel websites. We can guarantee you will not find a lower price on the web. Like all guarantees, the match must be "like for like". Same room type, same arrival date, same meal plan, and similar payment terms. Classic's price guarantee applies to available rates at all Classic Britain's hotels at the time of booking. Any claim must be made at the time of your booking, and will not apply after your booking has been confirmed. In the unlikely event that you qualify for a reduced rate, then we will apply it immediately. Should you at some later date amend your date of arrival, then the prevailing rate will apply.
5. UNIQUE hotel grading scheme
Classic is one of a very few web based companies which personally visits hotels on a regular basis. It's the only way to give you added confidence to choose the style and quality of hotel to meet your level of expectation. Classic Britain has a distinct advantage by receiving constant reviews about our properties from guests. On top of which we too visit our hotels each year, to ensure the quality is standard. We take into account overall maintenance of each hotel inside and out, customer feedback, ambience, cleanliness, ease of access incl. parking, available space both in bedrooms and public areas, hotel design, quality of fabric and decor, quality of food and service, efficiency & friendliness of management and staff. Basically, the overall FEEL GOOD factor. See Quality and Grading Scheme for more details.
6. Customer care focused
In order for Classic to improve and monitor our standards, we send ALL our guests a short e-mail questionnaire, asking how "we have done". This questionnaire is used to update the hotels review rating right away, and any comments are added to each hotels guest book for the benefit of future clients. There are very few Web Operators who are as customer focused as Classic. 72% have stayed with Classic on more than one occasion. If you wish to write to Classic about any element of your stay, then it will be dealt with by the Managing Director. Now how many web based companies offer you this level of service?
